SMITH DETECTION Hiring Scheduling Engineer in Saudi Arabia Salary SAR 145,000/year Apply Online

Company:	SMITH DETECTION
Job Role:	Scheduling Engineer.
Experience:	(1-2 years).
Vacancy:	28+
Qualification:	BS Degree in Engineering or related skills.
Salary:	SAR 145,000/year.
Location:	Saudi Arabia.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Smiths Detection is a world pioneer in danger detection and screening solutions for aviation, ports and borders, urban security, and defence. We supply the solutions needed to defend society from the threat and unlawful passage of explosives, forbidden weapons, contraband, poisonous chemicals, and narcotics, based on more than 40 years of field-tested experience. Our technology and people make the globe a safer place every minute of every day. Smiths Detection is a division of Smiths Group, a global pioneer in the application of innovative technologies to areas such as threat detection, contraband detection, energy, medical devices, communications, and engineering components. In more than 50 countries, the Smiths Group employs over 23,000 people.

Description:

Currently recruiting for a scheduling engineer who will have accountability for the coordination of the service administration requirements and be responsible for day-to-day administration of the role. The incumbent must possess a proven track record for timely delivery and customer satisfaction and be proactive in their attitude to work.

Duties & Responsibilities:

• Maintain the Smiths Code of Corporate Responsibility and Business Ethics throughout all activities.
• Preparation of daily work schedule, call logging, and status updates. Reports daily the status of pending calls to Service Manager.
• Coordination of calls between client and FSE and allocating complaints to FSE. Healthy and effective communication with customers and team members.
• Daily entry of service reports and Time sheets in SAP for entire technical staff
• Create service orders in SAP for warranty spare part replacement in SAP
• Track work orders and close all completed work orders before the month end in SAP
• Report the status of open service orders to Service Manager weekly basis
• Timely communication and escalation of any issues to Service manager
• Create purchase requisition in SAP
• Maintain the equipment master with timely update of new equipment and update new location of existing equipment.
• Timely preventive maintenance schedule for AMC and warranty equipment and update the PM Master
• Filing of completed service reports on daily basis
• Sending service reports, SAT & Handing over documents etc. to Accounts for billing immediately after the completion of work.
• Book the cost in correct service order or WBS and coordinate with accounts and Sales for information
• Maintain engineer’s daily, weekly and monthly productivity reports
• Coordination between Technical, Project and Logistics

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Bachelor’s Degree in engineering (Industrial, Electrical, Computer or relevant Engineering discipline).
• A minimum of 2 years of related administration experience in a role within a service organisation is an advantage.
• SAP experience is an advantage.
• Computer literacy, competency in use of all programs within MS Office Suite.
• Good administration and document control skills.
• Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork.
• Good language skills in English. Language skills in Arabic would be an advantage.
• Ability to plan and coordinate daily tasks, the prioritization of own workload, ability to build good customer relations.
• Must be organised and systematic with good attention to detail and the ability to work under pressure and strict deadlines.
• Must be conscientious and interact well in a team environment.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask and manage a wide range of activities.
• Strong customer service skills including phone etiquette and conflict resolution, and the ability to handle stressful situations with resilience and tenacity.
• Self-motivated, reliable, and accountable individual.

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