| Company: | MICROSOFT |
|---|---|
| Job Role: | Technical Support Engineer. |
| Experience: | Freshers. |
| Vacancy: | 50+ |
| Qualification: | BE/BTech, ME/MTech, or related skills. |
| Salary: | Rs 4.5 LPA – Rs 12 LPA. |
| Location: | Bangalore - Karnataka - India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Microsoft's mission is to empower every individual and every organization on the planet to succeed. We are committed to embracing a growth mindset, to inspiring excellence, and to encouraging teams and leaders to bring their best each day. In this way, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Microsoft Customer Experience and Success (CEnS) has over 15,000 employees worldwide, and is responsible for the strategy, design, and implementation of the company's end-to-end customer experience. This newly expanded organization reflects Microsoft's ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. Microsoft has an incredible opportunity to exceed customer expectations and drive greater customer loyalty and trust, resulting in higher customer satisfaction, retention, and growth. Our organization is looking for individuals who are passionate about delivering customer success to help us create a future where customers come to us not only for industry-leading products and services, but also for a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.
Job Description For Microsoft Recruitment 2022:
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Skills Required For Microsoft Recruitment 2022:
Language Qualification
- English Language : fluent in reading, writing and speaking.
Required:
- DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
- Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
- Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
- Developer Tools such as Visual Studio, Unity, Eclipse
- Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Experience in one or more of these areas desirable:
- Deep understanding of application lifecycle and agile development principals including but not limited to:
- Boards – work items, backlogs, sprints and queries
- Repos – commits, pushes, pulls, and branches
- Pipelines – builds, releases and deployment groups
- Test – Unit and Load tests, parameters, configurations and runs
- Artifacts
How To Apply For Microsoft Recruitment 2022:
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
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How to Apply
Click on the Below link, it will redirect you to source Page and apply there.
Apply Now Click Here
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