| Company: | INITO |
|---|---|
| Job Role: | Clinical Specialist - Medical Devices. |
| Experience: | Freshers (0-1 years). |
| Vacancy: | 45+ |
| Qualification: | Bachelor s Degree in Engineering, Science or similar field. |
| Salary: | $129,400 USD/year. |
| Location: | Remote - USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Inito is a comprehensive health testing company that lets you test for fertility hormones, diabetes, vitamins, thyroid etc. On an at-home device and App. We aim to be in every household worldwide with our patented technology, which gives lab-grade results at home. With our first test, couples trying to conceive learn when they are most fertile, confirm if they ovulate and identify if their hormone levels are sufficient for a healthy pregnancy. Inito is also the first at-home medical device from India to clear the US FDA regulatory pathway, be featured on the Apple App Store, and be launched in the US. As important as building a great product is educating consumers about health issues. In order to understand customer pain points and continuously improve the product, we are looking for smart and hardworking individuals to join our application team.
Why are you important to us?
Being a bridge between customers and Inito, you will manage all communications and provide exceptional assistance to our customers. Rather than just being the Voice of the Customer, you will also be acting as an active executioner for any implementation done on the customer end.
All the responsibilities we'll trust you with:
- As the primary advocate and the first line of support for the customer, you will better understand their concerns, health conditions, and illnesses.
- Educate customers about all aspects of the device and its applications.
- As an outstanding Problem-Solver, you'll have the ability to understand, respond, and resolve customer queries, including but not limited to product demonstration, functioning, and installation.
- Engage in regular testing of the application and fertility monitor; communicate with clients by phone, email, or chat and resolve issues
- Collaboration with Biotech, Hardware, Software, and AI teams to understand what changes are beneficial to all stakeholders
- After troubleshooting, provide prompt and accurate feedback to customers, and follow up to ensure full satisfaction
- Keep up-to-date data, collect feedback from customers, and present accurate and timely reports.
Looking for someone with:
- Bachelor s Degree in Engineering, Science or Technology with specialization in Biomedical, Biology, Biochemistry or similar field
- Excellent communication skills in English and Hindi as well as fluency in any regional languages such as Tamil and/or Telugu.
- Knowledge of medical devices and their applications
- Extensive experience with Microsoft Excel and an understanding of computer systems
- Ability to translate business requirements into product use cases or technical specifications
- Ability to learn and adapt quickly to new products or to updates to existing products
- A person who can train users/customers on how to use the product effectively
- Someone who can multi-task and work on multiple projects at the same time, and successfully deliver on time.
What else can we expect?
- We value our customers and take great pride in everything we do.
- When talking to customers, be polite, patient, and humble, and ensure customer satisfaction.
- Make each task fun while doing it to the highest standard.
- Always be motivated and eager to learn.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
.jpeg)
.png)
.jpeg)
No comments:
Post a Comment