| Company: | ERICSSON |
|---|---|
| Job Role: | Associate Engineer. |
| Experience: | (2-3 years). |
| Vacancy: | 30+ |
| Qualification: | Academic degree, minimum on bachelor level, in engineering (IT, Telecom). |
| Salary: | 4,56,090 INR/year. |
| Location: | Bangalore - Karnataka - India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins.
Our Exciting Opportunity:
You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operator's customers).
- We trust each other to do the right thing - that's what we believe in!
- Decisions are made as close as possible to the product and technical expertise.
- Our company believes in being creative - trying new things and learning from our mistakes.
- We believe in sharing our insights and helping each other build an even better user experience.
- We firmly believe in happiness, enjoy and feel passionate about our work and value each other's technical skills.
You will be responsible for:
- Manage all incidents reported through the ticketing tool or on customer request.
- Partner with ISPs and third-party vendors to identify issues with client infrastructure equipment.
- Assist onsite engineers in checking and resolving equipment issues, and take prudent decisions to ensure that downtime is as short as possible.
- Document the new resolutions.
- Process new orders received from the customer, ensuring accuracy, quality, and SLA requirements are met.
- Communicating with ISPs around the world about the delivery of orders.
- Managing delivery of the ordered equipment until it is delivered to the installation data center.
- Interacting with ISPs to ensure they have the equipment necessary to install the order, and providing them with vital information to assist them.
To be successful in the role you must have:
- Ensure timely delivery of project deliverables by interacting with CPMs/end-to-end leads
- Activities related to 2G, 3G, and 4G technologies
- Expertise required in Nokia, Huawei, Ericsson, and Nortel
- The import and provision of XMLs, as well as the skills required to troubleshoot plans
- Good knowledge of the parameters related to new site integrations and site repairs
- Experience in the Change Management/Request Fulfillment process Knowledge of NetAct and U2000 tools
- Manage relief events to mitigate service level breaches and support add-on sales.
- Develop report formats that include milestones achieved as well as milestone forecasting. Work with functional departments to improve input accuracy as necessary.
- Establish a process for measuring new Service KPIs/SLAs mapped to projects with the CPM and E2E Leads.
- Preparing weekly and monthly reports according to agreed guidelines Supervise and respond quickly and optimally to emails, calls, or group messages received from the customer, third-party vendors, or ISPs.
- Ensure that the critical issues are routed to the appropriate responsible party without delay.
- Participate in regular feedback sessions with the Quality team and work on continuous improvement plans. Willing to work in shifts in a 24/7 support team.
Key Qualification:
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
Experience: 2-3 years.
What´s in it for you?
Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but you will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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