| Company: | Therm Omega Tech |
|---|---|
| Job Role: | Inside sales Associate |
| Experience: | Freshers |
| Vacancy: | 30+ |
| Qualification: | Diploma / GED |
| Salary: | $ 55,606 LPA |
| Location: | USA |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
- For more than 35 years, ThermOmegaTech® has been an innovator in the plan and production of self-inciting thermostatic temperature control innovation. ThermOmegaTech® serves a huge number of ventures, making answers for a wide-scope of utilizations. ThermOmegaTech® presently gives the norm in freeze insurance valves for this industry and invests wholeheartedly in safeguarding billions of dollars of hardware consistently. Notwithstanding answers for the railroad business, ThermOmegaTech® 's valve innovation is utilized in Commercial Plumbing, Aerospace and Defense, and Industrial applications where temperature control is basic."
Job Description:
Summary:
- Provide exceptional customer service and support to our customers by maintaining a high level of professionalism and knowledge of our products and services with a focus on inside sales and cross selling functions.
Essential Duties and Responsibilities:
- include the following. Other duties may be assigned.
Customer Service
- Maximize the Customer’s overall experience by providing consistent technical and commercial support in a timely manner.
- Handle inbound customer correspondences (phone calls, e-mails) in a timely manner, including:
- Promptly communicate to customer by phone/e-mail any issues related to P.O.’s and/or Quotations
- Acknowledge Orders to customers in a timely manner:
- goal within 24 hours; 48 maximum
- Troubleshoot various commercial and technical issues
- Issue/process RMA’s in a timely manner
- Communicate to customer by phone/e-mail any issues related to P.O.’s and/or Quotations
- Understand technical and commercial aspects of both ThermOmegaTech and BBQ Guru Product lines, including:
- Technical features and operation of products;
- Product applications in the field
- Styles and brands of all smoker/grill manufacturers’
- Develop a general sense for our products – reading literature, training by engineering and Product Managers, spending time in manufacturing
- Enter sales orders/purchase orders – review for accuracy in price, delivery, terms, part/model numbers versus description against what was quoted and/or published specifications; Communicate inaccuracies to customer and resolve discrepancies
- Set up new accounts – work with accounting to determine credit worthiness, payment terms, credit limit and any other considerations
- Dispatch all orders, end of day batching, manually close orders as necessary
- Work with Shipping and CH Robinson to coordinate shipments
- Check Amazon and Walmart orders, Amazon syncing to Syspro for BBQ products
- Track open orders to ensure expected delivery is on time; expedite purchase orders that have the potential of being late, bring to the attention of management when necessary for consideration of adjusting priorities
- Develop and follow-up on all quotations for customers
- Utilize CRM system when appropriate to track strategic orders
- Assist in training new team members where appropriate
- Provide general administrative support and other duties as required
Inside Sales
- Gather market and account intelligence from customers and capture it in Zendesk or similar tools
- Upsell existing customers by recommending complimentary company products that meet their requirements
- Working with appropriate teams for new product development
- Engage in VOC (voice of customer) outreach to provide feedback to sales and marketing team members.
- Sales Support for Sales Management and Product Managers – examples of typical tasks listed below:
- Work with product managers to help better understand our customers’ needs
- Provide feedback to Marketing to determine campaign effectiveness
- Administer the Customer Survey Program and analyze data
- Update metric reports
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
- Strong customer satisfaction mentality
- Strong organization skills and attention to detail
- Strong business aptitude
- Good mechanical aptitude, willingness to learn our products and their applications
- Ability to manage multiple objectives and accept changing objectives
- Comfortable making phone calls to speak with customers, sales channel partners and other sales related stakeholders
- Ability to interact with personnel at all levels within the company
- Strong problem-solving skills
- Comfortable with creating power point and other types of presentations to internal & external customers
- Proficient in Microsoft Office, Outlook, Excel, Syspro, CRM and ZenDesk
- Skilled at working effectively with cross functional teams in a small company environment
- Excellent written and verbal communication skills
Education and/or Experience:
- High School Diploma/GED; or some related experience and/or training; or equivalent combination of education and experience
Language Skills:
- Ability to read, analyzes, and interprets product technical procedures and standards. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Computer Skills:
- To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software and Word Processing software. . Excel, Word and general computer knowledge is strongly recommended.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles. The noise level in the work environment is usually moderate.
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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