HDFC Bank Hiring Customer care Executive Jobs in Chennai Salary 8 LPA Apply Online

Company:	HDFC Bank
Job Role:	Customer Care Executive
Experience:	(1 to 2 years)
Vacancy:	20+
Qualification:	Any Degree With Related Field.
Salary:	8 LPA
Location:	Chennai
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

HDFC Bank Limited is an Indian banking and financial services company headquartered in the city of Mumbai, India. It is India's largest private sector bank by assets and world's 10th largest bank by market capitalisation as of April 2021.

Job Description&Required Skills/ Qualification:

Activities: 

• Identify high executing clients and decrease the exchanges of these clients a.
• Recognize Depleting clients and control them b.
• Diminish or enhance Band 1 and Band 2 Customers c.
• Diminish Band 1 and Band 2 Txns Handling of money receipts and installments and guaranteeing exchanges are completed inside the endorsed TAT without mistakes Cash adjusting and Cash packaging Processing of Retail FX postings/Gold deals/Pre Paid Cards Issuance of DD/MC (inside recommended TAT) Executing of assets move/FD conclusion/Account Closure Processing of Salary Uploads Custodian for teller box Custodian for check drop boxes Ensure blunder free exchanges of receipts and installments.
• Retail FX exchanges handling.
• Vault Custodian Ensure most significant level of client support.
• Guarantee that outward clearing process is stuck to.
• ATM overseer.
• Distinguishing proof of fake money and guarantee adherence of interaction set somewhere around the bank B.
• Observing: Monitor huge sum developments and report them according to detailing plan a.
• On the off chance that more than 1cr guarantee updation on the gateway.
• Distinguishing proof and Closure of TOD records on standard premise Identification and Closure of High Check return clients past the edge.
• All high money executing Band 1 and 2 records to be set apart with a low seriousness update, to guarantee that cash exchanges are not permitted.
• Such clients to be coordinated to the BM in light of f4 hotkey subtleties.
• Recognizable proof of clients consistently visiting the counter and redirecting them to Direct Banking Channels, incorporating clients with high actually take a look at returns, non-support of AQB and so on
• Chronicled back-up Local writing material administration - Proper Reorder levels/Indent security writing material at suitable reorder levels.
• Arrangement of voucher group ticket for the afternoon.
• Handling and follow up for administrator related bills/installments Periodic trade of keys held up with other branch Periodic Checking of Vault Register Management of clearing/assortment checks/FCY check assortments ST35 observing.
• C.
• Announcing: Fortnightly covering cash exchanges over Rs.
• 00 lacs Report for any dubious exchanges (likewise keep up with the AML register) FX exchange investigating time to TAG and Treasury Mumbai before Cutoff time utilizing FX programming.
• Revealing of tension records, conceded accounts, creditor liabilities/receivable, Reconciliation and support of anticipation accounts register, according to the expected organization and documenting them Reporting of fortnightly anticipation/TOD and QRS reports and recording them.
• CBDT plans answering to WBO before Cut off times.
• D.
• Upkeep: Filing of MC/DD stub duplicates and dropped instruments Managing the returned checks including appropriate support of registers and client insinuation.
• Upkeep of counter stock register (DD/MC) Maintaining Salary transfers affirmations Maintaining Gold Sales Invoice Copies Maintaining Backup tapes Maintain the records for cost vouchers/installments to sellers/repayment to staff.
• Mass Stock Register Maintenance Printing, really looking at &Filing; of EOD reports (BJR/Instruments gave/EOD cash position and so on
• ) Support of records/register for have section GL209 posting.
• Support of Voucher Movement Register Coordinate for restricting of records/sending something very similar to the seller on customary stretches.
• Guarantee right updation and check in E-get back to E.
• Client support: Lobby Management Queue dealing with Proper housekeeping, upkeep, and so forth
• Guarantee quality client support is conveyed Escalate incensed clients to Teller Authorizer or BM Recording grievances according to the predetermined cycle Resolving all objections got (self, branch, different units) inside the specified TATs relating to Teller region Monitor all protests got and guarantee that grumblings are shut inside the TAT Ensure client correspondence on terminations Check with clients assuming the course of protest goal has been overseen well Preventive protest the board Asking for input from clients, who may not be griping Discussing with staff the significance of getting criticism from clients consistently Ensuring opportune stacking of Forex Plus card and Gift Plus card according to TATs Ensure Outward settlements and Other Retail Forex exchanges are accounted for to Treasury Mid office inside Cutoff time in Dealpro F.

Deals: 

Generate leads for Banks item with the accentuation on the accompanying: Generate Sales References for Liability items Generate leads for Credit Cards Penetration of Saving Accounts on non-responsibility clients Ensure that clients select and get offices of CBDT assortments Cross selling Gold Bars Cross selling Forex Plus card and Gift Plus Card Cross sell FX Cash Generate leads for Third Party Products to the clients (MF/Insurance/RBI Bonds).

Abilities:

3. NRI Product and Regulatory Knowledge.

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