| Company: | PHILIPS |
|---|---|
| Job Role: | Biomedical Engineer. |
| Experience: | Freshers (0-1 years). |
| Vacancy: | 40+ |
| Qualification: | Bachelor degree in bio medical, engineering, healthcare, nursing or related skills. |
| Salary: | $110,679 USD/year. |
| Location: | Ciudad de Panama - Panama - USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but we are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.
Job Description:
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Philips drives innovation to improve lives worldwide. However, it is not just what we do, it is who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It drives us to create meaningful solutions - the kind that make a real difference when it counts. While we are proud of what we do now, we know we can do more. The world and our customers' needs are changing faster than ever before. That is why we need you to help us tackle the increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Complaint Evaluators review customer complaint work orders, ensuring that the necessary information is obtained by communicating with the Customer Care Solutions Center and Field Service Engineers. To identify potential FDA reportable safety events that must be submitted timely to the appropriate factory for further investigation.
Since the FDA considers every call for service to be a complaint our goal is to review every corrective maintenance service call for 2 reasons:
- To ensure a quality record, meaning that all the data elements are present in the record.
- Our main guide to ensuring accurate and complete information is the 12 data elements.
- To do an assessment of hazard or harm using the information contained within the record. This is to determine if this issue has harmed a patient or user or if it likely to cause or contribute to death or serious injury to a patient or user if it recurs.
- Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for:
- Responds to basic complaints by evaluating, investigating, and resolving them.
- Performs an initial assessment of reportability and escalates to the manager when necessary.
- Analyzes complaints, gathers additional data as needed, and works cross-functionally with development and manufacturing teams on potential product improvements, product defects, and safety evaluations.
- Review and apply appropriate coding to Service Records as part of the complaints process. Markets Q&R
- Screens, evaluates, and monitors basic complaints (products & non product) resolution.
- Reviews complaint criticality and initiates necessary containment actions, escalating to the manager to determine action.
- Conducts an analysis of complaint information, gathers additional information as needed, and partners cross-functionally to provide feedback to the BIU supporting complaint evaluation, or to the Market Management Review about potential process and quality improvements.
- Analysing situations or data that requires consideration of relevant factors.
- Utilises judgments within defined procedures and policies to determine the appropriate course of action.
- Assists to draft limited improvement projects within a unit and introduces new supporting process activities
You are a part of
The team working to meet schedules and resolve problems.
To succeed in this role, you’ll need a customer-first attitude and the following:
- Bachelor degree in bio medical, engineering, healthcare, nursing or related technical degree with 0 - 1 years of experience; OR Bachelor degree with 1+ years of experience in a medical device or regulated industry.
- Basic understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, and ISO9001.
- Written and oral communication in English at a proficient level.
- Intermediate level of Microsoft Excel.
- Ability to work independently and optimally with cross-functional and virtual teams.
- Ability to handle conflicting priorities, deal with pressure, and constant change.
In return, we offer you
A unique opportunity to develop your skills and develop a career.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
- We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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