| Company: | HCL |
|---|---|
| Job Role: | Data Analyst. |
| Experience: | Freshers (0-2 years). |
| Vacancy: | 30+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA or related skills. |
| Salary: | 7.4 LPA. |
| Location: | India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 187,000+ employees across 50 countries, HCL was recently ranked #30 on Forbes list of World’s Best Employers for its focus on employee growth, best people practices and Ideapreneurship culture. HCL First Careers offers a 360-degree IT job-based training program that prepares Freshers with no prior experience for their first job. By providing exposure and imparting the right knowledge, it helps young graduates become global IT professionals. Over 20,000 young graduates have completed HCL First Careers program and have become successful IT professionals. Presently, they serve in various roles such as developer, analyst, and design engineer in business verticals such as banking, healthcare, financial services, infrastructure management, and engineering services. With HCL's Mega Recruitment Drive, you can start your professional career and secure your first job.
Job Description
A working knowledge of Service Now administrator tasks such as managing users, setting up import sets, and designing forms. Experience with latest SNOW version would be an advantage Knowledge of Java scripts would be advantageous. Should be open to learn and work in shifts as per project need.
Responsibilities:
- Maintain high login efficiency (availability) for customers
- To resolve tickets within agreed SLAs of ticket volume and response time
- To adhere to quality standards (voice, accent, Tech Monitoring), regulatory requirements, and company policies
- Ensure positive customer experiences and CSAT through First Call Resolution and minimum average handling time (AHT), rejected or reopened cases
- To update work logs, follow shifter escalation procedures, and ensure process compliance
- Work on value adding activities such Knowledge base update and self development
Additional Information:
Qualification: B.Tech
No. of Positions: 1
Skill (Primary): Tools and Standards-Support-Service Now
Auto Req ID: 1020317BR
Job Expires: 11-Mar-2022
Join Our What'sApp Groups Click Here
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
.jpeg)
.png)
.jpeg)
No comments:
Post a Comment