| Company: | SMITHS DETECTION |
|---|---|
| Job Role: | Field Service Engineer. |
| Experience: | (2-3 years). |
| Vacancy: | 26+ |
| Qualification: | Electrical/Electronic Engineering or related Degree. |
| Salary: | 1,590 KWD/month. |
| Location: | Kuwait. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Detection, a Smiths Group company, is a global leader in threat detection and screening technologies for aviation, ports, borders, defence, and urban security. As the frontline for more than 40 years, we have the experience and knowledge to deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics. We aim to provide security, peace of mind, and freedom of movement, which is vital to the world. Smiths Detection, Smiths Group, nor any of our recruiting partners will ever request payment for participation in the hiring process, including but not limited to interviews and testing. For more information, visit www.smithsdetection.com.
Job Description:
As a highly developed Field Service Engineer, this individual has had extensive training and experience in the support of three or more Smiths Detection products. In addition to being team-oriented and flexible, this person must actively share information and assist his peers. Possess advanced electromechanical product training, including technical and operator training, and can conduct operator-level training for end users. Demonstrate strong communication skills, both verbally and in writing. Knows how to troubleshoot electronic problems. It is necessary to be cross-trained on all products in the company's product portfolio and to be able to service them at customer sites throughout the Middle East. Work on special projects, some of which are high profile. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & PowerPoint) to provide clear, concise information summaries as needed. Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains a field service log and filing system to properly initiate, organise and maintain all field service and job files until work is completed. Must be able to travel extensively and when not on travel, the individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.
Duties & Responsibilities:
- Maintain the Smiths Code of Corporate Responsibility and Business Ethics in all activities. Meet daily service repair needs and drive customer satisfaction.
- Installs, repairs, and maintains equipment on the field; provides customer training as needed. Documents inspections, maintenance, and repair work and submits paperwork in a timely manner
- Manages repair parts cycle times and orders, installs, and returns parts
- Review all logs for open issues and prepare formal reports for customers as necessary.
- Promoting and implementing revenue programs and participating in Service sales opportunities.
- Maintains and calibrates tools and test equipment
- Analyzes product/equipment performance based on field data; recommends modifications or improvements.
- Provides technical support to customers and other service professionals as needed.
- Participate in site surveys, pilot program service activities, attend meetings, champion special projects, and prepare exclusive reports.
- Possess solid technical knowledge of the company's products.
- Communicates clearly and concisely, both orally and in writing, in business
- Builds and maintains a close relationship with senior level FSE's and Product Specialists in order to support customer needs and remain current on technical trends.
- Controls and minimises costs by using every available measure.
- It may be necessary to travel, work overtime, and work other hours than Sunday-Thursday.
- Ability to work in a 24/7 shift schedule for maintenance coverage at work sites.
- Assist the training department with technical training.
- Health, safety, and environmental policies of the company.
- Other duties as needed.
The Individual
POSITION REQUIREMENTS:
- Education/Training: Associate Degree or equivalent technical training.
- Electrical/Electronic Engineering related Degree. Computer literacy is a must.
- Hydraulics, air-conditioning systems, and networking experience.
- A minimum of five years' experience directly involved in the troubleshooting and field repair of electrical and electronic systems and equipment is required.
- Field Service Engineers should have a minimum of three years' field experience with Smiths Detection's CXS, WTMD, EDS, and Matrix Server products and may support more than three product lines.
- Candidates should have experience with installation, integration, testing, and commissioning.
- The candidate should have minimum experience as a Level-2 FSE. Persons should have good communication skills as well as a strong commitment to customer service and teamwork. Customer service issues must be addressed promptly.
- Obtain an airport driving permit within six months of joining and possess a valid UAE driving Licence.
- While supervision is not considered a primary responsibility of this position, on occasion it may be necessary to supervise others on a project basis. Languages: English, Arabic if possible
PHYSICAL/MENTAL REQUIREMENTS:
- Ability to multitask several projects at once with excellent organizational, communication, and interpersonal skills.
- Good customer service skills and the ability to handle stressful situations.
- An individual who is self-motivated, reliable, and accountable
- Outstanding telephone skills
- Autonomous work environment: Work environment is typically considered to be off-site, wherever the client of concern is located. Service is typically provided at ports and borders located throughout the Middle East.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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