CRAWFORD & CO Hiring MY - Data Analyst in Malaysia Salary starts from RM 95,300/year Apply Online

Company:	CRAWFORD & CO
Job Role:	MY - Data Analyst.
Experience:	Freshers (0-2 years).
Vacancy:	20+
Qualification:	BE/B.Tech, ME/M.Tech, MBA or related degree.
Salary:	RM 95,300/year.
Location:	Kuala Lumpur - Malaysia.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers, and corporate clients, with a global network serving clients in more than 70 countries. Listed on the NYSE under the symbols CRD-A and CRD-B, Crawford's shares are shaped by these principles that have shaped the company's ongoing commitment to putting people first and providing the highest quality service. To learn more about Crawford's ongoing commitment to ethical business practices, we invite you to review our global code of business conduct and ethics. This commitment is evidenced by Crawford's Code of Business Conduct and Ethics, which sets standards that apply to all employees. With full transparency, we invite everyone to read this code of conduct to better understand our commitment to our clients, our shareholders, and each other.

Purpose of Position:

Responsibilities for MI production and providing analysis to Internal and External Clients. We are able to convert client feedback into proactive action plans and ensure they are delivered to enhance our services. Prepare client-related communication, such as bulletins, presentations, intranet updates and tenders. Work effectively with the Analytics team and the broader Business Services team.

Key Responsibilities:

• Conduct a review, analysis, and assessment of MI and explore opportunities to improve performance with internal and external clients
• Identify and implement improvements to existing reporting capabilities.
• Obtain management information (MI) from various systems for both internal and external clients
• Preparation of client tenders / renewals
• Work with the business to provide insight into external and internal processes that can be streamlined
• To provide Crawford AU, Crawford Asia, and Broadspire with Data and Analytics benefits
• Document the MI production processes, the analysis undertaken, and the assessment of feedback / improvements.
• Maintain data quality and administration of meta data, such as codes and descriptions.
• Formulate the data required for future MI and the sources of that data based on your knowledge of insurance and claims
• In addition to the above, the job holder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

Key Relationships:

• Internal - Crawford Executive Management, Crawford Business Unit Managers, Crawford operational staff
• External - Crawford clients

Experience/Knowledge Required:

• Understanding of Client SLA compliance and quality requirements
• An understanding of the insurance market, the basic principles of insurance, and the ability to apply them
• Understanding of standard policy terms and market variations.
• Knowledge of client requirements and philosophies
• Organization skills to deliver high standards - time, cost, quality, efficiency and value
• Effective written and verbal communication skills to communicate in a concise and open manner
• Good customer service / client relationship skills to manage relationships and resolve disputes effectively
• IT applications (MS Word, MS Excel, MS PowerPoint) have proven efficiency
• Focused on teamwork - working with colleagues throughout the organization.
• Proactive and responsive - responding to daily workloads as outlined by clients,
• Innovative and pro-active approach to service improvements.

Education/Qualifications:

Required:

• Experienced in the use of PowerBI or similar
• Good communication / presentation skills
• Able to communicate well in English

Desirable:

• Trained and experienced in Tableau
• Knowledge and experience of client interaction and management
• Insurance / Claims Management experience

Able to communicate well in a second language (Mandarin, Cantonese)

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