| Company: | PHILIPS |
|---|---|
| Job Role: | Field Service Engineer. |
| Experience: | (3-5 years). |
| Vacancy: | 18+ |
| Qualification: | University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines. |
| Salary: | SAR 97,500/year. |
| Location: | Riyadh, Saudi Arabia. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Frederik and Gerard Philips started a small light bulb company in Eindhoven over 125 years ago. Little did they know then that it would lead to the improvements of millions of lives worldwide. It did, however. With a vision to make life better for people worldwide through meaningful innovation, Philips is one of the world's leading health technology companies. Our team's passion, inspiration, collaboration, and diversity are crucial to delivering on this promise. More than 80,000 brilliant people work for us worldwide, but we are always looking for more. Join us in creating a healthier, more connected society while transforming yourself personally and professionally. It will be an experience filled with unexpected moments that will transform you in positive ways that will last a lifetime. Build a career that no one could have planned for while improving the world. Even you. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Philips is committed to a diverse workforce as an equal opportunity employer. Individuals covered by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990 needing reasonable accommodations in the hiring process can contact 888-367-7223, option 5.
Equal Employment and Opportunity Employer/Disabled/Veteran
Job Description:
In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Your responsibilities:
- Delivers first-line technical support, maintenance, and installation support to our customers, taking ownership and acting in accordance with our regulatory guidelines.
- Utilize the service management system to accurately document service records, including diagnostics, resolution & test procedures, and case status.
- Capturing solutions for knowledge sharing.
- In real time, the application tracks customer interactions, non-customer interactions, and consumables / return / failures.
- Accurately records Bench Repair time, non-customer interaction time, parts consumed/ returned/ failures, in real-time via SMax.
- Focus on First Time Right by ensuring there is a clear action plan, preparation, parts (if necessary), and diagnosis before the onsite visit.
- Takes action on escalations, complaints (safety / non-safety related) or feedback, following agreed processes to ensure that the information is captured accurately, allowing for timely follow up.
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
To succeed in this role, you should have the following skills and experience:
- University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
- Experience in field service of at least five years
- Experience diagnosing and repairing electronic equipment, troubleshooting and responding to customer concerns
- DXR experience is preferred
- Customer service and communication skills are essential
- Work both individually and as part of a team
- It is essential to have a command of Arabic and English at an advanced level
- Mastery of Microsoft Office applications.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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