| Company: | CEPHIED |
|---|---|
| Job Role: | Biomedical Field Service Engineer. |
| Experience: | (2-6 years). |
| Vacancy: | 14+ |
| Qualification: | Tertiary Degree in Biomedical, Biotechnology, Engineering or related skills |
| Salary: | AUD $ 65,000/month. |
| Location: | Melbourne - Australia. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Cepheid set the standard for innovation in automated molecular diagnostics more than a decade ago, and we never looked back. The Cepheid Platform continues to innovate and expand its capabilities even after installing the largest molecular platform on the planet. GeneXpert® System has been hailed as a game-changer by healthcare leaders across the globe - enabling institutions of all sizes, from small clinics to high volume laboratories and hospitals, to access the speed and accuracy of molecular diagnostics. A growing menu of Xpert® tests from Cepheid spans healthcare infection management, sexual health, infectious diseases, virology, and oncology. Cepheid was founded with the vision of developing a multi-stage, highly complex method to analyze nucleic acids, such as DNA, in samples such as blood, urine, food, and industrial water. During Cepheid's first phase, the company focused on its Smart Cycler® System, which integrated amplification and detection in a single instrument. Founded in 2000, the company went public in the same year. After the 2001 terrorist attacks, the company's focus temporarily shifted. In collaboration with Northrop Grumman, the GeneXpert System powered the United States Postal Service's biohazard detection system (BDS). Since 2003, the program has produced over 15 million test results with no false positives. Cepheid's biothreat business eventually grew to $58 million at its peak, but the company quickly returned to its vision of providing the GeneXpert System, and associated proprietary tests, to the clinical market. Cepheid is part of the Danaher operating company family today. Through the company's patient-centric approach, it aims to bring the advantages of seamless, accessible molecular testing closer to patients, improving the quality of care, lowering costs, and improving outcomes.
Position Summary:
Complete field-based activities to support the Cepheid product portfolio. Ensure customer satisfaction through effective troubleshooting, repair, and maintenance of GeneXpert products. Address customer support issues promptly and professionally throughout the region. High productivity and initiative to assist with the rapid growth of the Australian install base in a highly professional manner.
Essential Job Responsibilities:
- Support the company's products and field service partners throughout the company's designated service region on short notice.
- Partner with the Field Application Specialist group to perform installations and customer training.
- Support highly technical and/or sophisticated products.
- Meet and exceed Customer Satisfaction goals
- Perform routine standard procedures to identify and solve problems with malfunctioning equipment, software, or LIS.
- Report to technical support the company's "design reliability" and "maintenance issues" and/or problems.
- Maintain accurate records of installed base
- Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and deinstallations, that are timely, productive, and cost-effective.
- To resolve customer requests, work closely with cross-functional teams,
- Managing Spare Parts inventory and replenishment SOPs
- Ensure we meet KPIs and lead/participate in continuous improvement initiatives
- Train customers on how to properly maintain systems
- Educate customers about the availability of Cepheid products, including the system and the assay portfolio
- Optimize system performance and minimize downtime
- Interpret customers' needs and resolve problems, among other tasks, liaise with customers on administrative and technical matters.
- Implement instrumentation, train customers, and ensure a smooth and rapid start-up for new customers.
- Demonstration and troubleshooting of the Cepheid instrumentation, software, and reagents
- Communication with Supervisors and Coordinators regarding scheduling
- Following up on collection and delivery of parts in a timely manner
- Provide customer support during the process of evaluating and validating Cepheid instruments in customer laboratories
Training Responsibilities:
- Complete all assigned and required training satisfactorily and on time
- For people managers, ensure your associates attend and complete all required training satisfactorily and on time.
Minimum Requirements:
Education and Experience (in years):
Tertiary Degree in Biomedical, Biotechnology or Engineering is desirable with 2-6 years of related work experience
Knowledge and skills:
- It is essential to communicate effectively technical failures and methods of resolution to business partners and customers.
- Independently capable of handling advanced complaints and troubleshooting.
- Ability to work with customers and vendors on a business and technical level.
- Experience in diagnostics or related industries is highly desirable.
- It is imperative that you have exceptional time management skills.
- Ability to present technical information about specific projects or schedules.
- Expert in software and hardware repair.
- Configure network devices and interface Cepheid products with local networks.
- Ideally, you should have experience integrating laboratory equipment with Laboratory Information Management Systems (LIMS)
- It is essential to be able to explain technical procedures in writing or verbally.
- The ability to multi-task, prioritize, and maintain composure under high levels of demand is essential.
- Working independently and being self-motivated are essential.
- Effective systematic problem-solving requires applying a structured and comprehensive process to identify and correct problems.
- Troubleshooting skills with automation robotics preferred.
- Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.
Other:
Required to travel up to 50% of the time with possible overnight stays. Local, interstate and international travel may be required.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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