| Company: | AGILENT |
|---|---|
| Job Role: | Business Support, Field Service Engineer Service, Product Sourcing Manager. |
| Experience: | (1-5 years). |
| Vacancy: | 15+ |
| Qualification: | Bachelors or Masters Degree or University Degree or equivalent. |
| Salary: | KRW 18,500/hourly. |
| Location: | Seoul - South Korea - East Asia. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. The instruments, software, services, and consumables we offer address the full range of scientific and laboratory management needs - so our customers can do what they do best: improve the world around them. Agilent provides laboratory solutions to meet the full spectrum of needs of all types of laboratories, regardless of whether they are engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals, or food testing. With our customers, we address global trends that affect human health and the environment, as well as anticipate future scientific needs. We provide solutions to make the entire laboratory more efficient, from sample prep to data interpretation. Agilent's solutions provide insights...for a better world.
Job Description:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Taking the lead to manage the negotiation and business relationships development with external Service Supplier companies you build effective and profitable agreements transforming broad concepts into a structured Strategic Services Suppliers Management Program. You are a key player to contribute to the solution design of local/multi-national and multi-partner projects involving Agilent partnership with Service Supplier companies for complex, high impact client agreements.
Your key responsibilities:
- Responsible for managing and maintaining business relationships with Service Providers and Service Contractors in defined sub-regions or countries.
- Ensure legal compliance and alignment with regional, sub regional, or country strategies.
- Review suppliers' performance on a regular basis and involve Service Management as needed.
- Selection and negotiation of Service Suppliers to ensure the best Service Level Agreement and financial margins.
- Contribute to the development of sourcing strategies, priorities, and plans for the defined sub regions or countries.
- Implement a service sourcing strategy to ensure an effective, coherent, and consistent service supplier program.
- Managing service supplier processes, documents, data, contracts, and exhibits in assigned territory.
- Work closely with regional and country legal/compliance teams to ensure the Service Suppliers' legal/compliance practices are up to date, communicated, and in place.
- Contribute to competitive Supplier tender events at all levels of complexity, work with Service Sales and Project Managers, maintain service providers' products and prices.
- To ensure service providers' information is available to manage customers' calls, work closely with the Customer Contact Center.
- Ensure good co-operation and collaboration with local Service Managers.
- The role will involve up to 25 % travelling.
Qualifications:
- Knowledge of service business (delivery, suppliers management, etc.) with the ability to fully understand customer needs and the technical skills to meet them.
- Track record in service management with at least 3-5 years of practical experience
- Understanding of service and service provider businesses
- Ability to analyze and act on information to drive results and achieve objectives
- Listening and understanding client requirements, working across cultures and countries
- Working experience in a Quality Control and Compliance environment
- Committed to satisfying the needs of customers
- Excellent written and verbal communication skills; fluent in Korean and English
- Leadership skills that enable effective collaboration across functions
- Working on several projects at once requires multitasking abilities
- Ensure compliance and drive change
- Results-oriented and disciplined in execution
- Bachelors or Masters Degree or University Degree or equivalent
Equal Opportunity:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Additional Information:
Travel Required: Yes, 25% of the Time
Schedule: Full-time
Shift: Day Shift
Duration: Not applicable
Job Type: Experienced
Job Function: Customer Service
Option to Work Remote: No
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