| Company: | SIEMENS HEALTHINEERS |
|---|---|
| Job Role: | Biomedical Remote Support Technical Specialist. |
| Experience: | (5-10 years). |
| Vacancy: | 25+ |
| Qualification: | Successfully completed your studies in Information Technology, Biomedical, Computer Science, Healthcare IT, Medical Informatics or a similar field. |
| Salary: | ₹10,52,500/year. |
| Location: | Bangalore, India, |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
We enable healthcare providers with advanced technologies to improve patient outcomes through a digitally enabled journey towards expanding precision medicine, transforming care delivery, and improving patient experience, all enabled by Siemens Healthineers. We provide advanced diagnostic imaging, laboratory diagnostics, molecular medicine, digital health and enterprise services to an estimated five million patients worldwide every day, including patients throughout our global network.
Over the past 120 years, we have developed over 18,500 patents and established ourselves as a leading medical technology company. We will continue to shape the future of healthcare as a global company with over 50,000 employees across 70 countries.
Job Description
Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is committed to helping healthcare providers in today's dynamic environment succeed. As a company, we are inspired to transform the way things are done - because we want what is best for our people, our customers, and ultimately mankind.
In addition to investing in engineering excellence - cutting-edge medical technology, we also offer a broad selection of services. Dedicated to the healthcare industry, our 50,000 healthcare professionals are also highly committed and connected.
Siemens Healthineers is hiring a Service Engineer in Bangalore's Regional Support Center.
Your tasks:
Provide national/ international (Asia Pacific minus China) Healthcare IT support for Radiology/Cardiology Clinical Imaging and Data Management solutions (PACS/ Radiology Information System (RIS)/ Cardiovascular Information System (CVIS)/ Advanced Visualization/ Artificial Intelligence/ Performance Management) of Siemens Healthineers Syngo business line, working on a remote basis in order to provide fast and high-quality support to the customer. You may refer to the product line here, https://www.siemens-healthineers.com/en-in/medical-imaging-it
Responsibilities:
- Receive notifications from the Siemens Healthineers service management system and resolve the incident by using Healthineers problem-solving techniques or escalate to the backend support team for assistance.
- Perform an incident analysis by consulting with the customer, the service engineers, and Smart Remote Service logs.
- Understand the escalation process and initiate an escalation to Customer Service Headquarters Support Center in accordance with the escalation guidelines.
- Whenever possible, coordinate hardware vendors.
- Organize Upgrade and Update activities within the scope of support in order to ensure the latest features are available for clinical workflows.
- Do not hesitate to document all correspondence and actions in line with Siemens Healthiners guidelines.
- Provide advice and assistance in integrating solutions as needed.
Your qualifications and experience:
- Successfully completed your studies in information technology, biomedical, Computer Science, Healthcare IT, Medical Informatics or a similar field, preferably with a focus on the technical area of the healthcare domain.
- A minimum of 6-10 years' experience in Healthcare IT system installation, support, or onsite administration, preferably with imaging devices, clinical software, and workflow.
- Knowledge of Windows in a Server-Client hardware environment, virtualized IT systems, networks, database concepts, and basic scripting.
- Radiology and cardiovascular clinical workflow experience using DICOM, HL7, and Web Applications.
- Interfacing with 3rd party applications, ideally in a clinical setting.
Your attributes and skills:
- In addition to applying structured approaches to our customers' problems, you are able to keep track of several support requests and assign priorities to them; at the same time, you always put customer satisfaction and the quality of your technical solution first.
- The majority of your working hours are set during standard working hours in the Asia Australia time zone. The organization may require you to be available for on-call support.
- By speaking business English fluently, you can assist customers all over Asia and Australia in direct telephone contact, document problems, communicate easily internally with colleagues, and understand trainings, most of which are held in English. Intercultural cooperation is something you have already gained experience with.
- Our international team can be easily integrated into your strong communication skills.
Description:
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Mid-level Professional
Job Type: Full-time
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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