Company: |
PHILIPS |
Job Role: |
Field Service Engineer. |
Experience: |
(1-5 years). |
Vacancy: |
28+ |
Qualification: |
Degrees in Electrical and Electronic Engineering, Biomedical Engineering or related fields. |
Salary: |
SAR 99,033/year. |
Location: |
Riyadh, Saudi Arabia. |
Join us on Telegram |
Click Here |
Apply Mode: |
(Online) |
Deadline: |
Not Mentioned |
About the Company:

Frederik and Gerard Philips founded a small light bulb company in Eindhoven over 125 years ago. They did not realize that it would become a global force of innovation, committed to improving the lives of billions of people. However, it did.
Philips is today a leading health technology company with a vision to improve the quality of life for people worldwide. Our team must be passionate, inspirational, collaborative and diverse to fulfill this promise.
There are over 80,000 brilliant people working for us globally but we are always seeking out new talent. Join us in creating a more connected, healthier society by becoming inspired, motivated, and focused people.
It will change you in lasting and positive ways as you experience unexpected moments. Help us improve the world while building a career that no one could have planned.
In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Your responsibilities:
- Provides first-line technical support, maintenance, and installation to clients, communicates solutions and actions, and acts in accordance with our regulatory guidelines.
- Documents accurately service records, including diagnostics, resolution and test procedures, and case status using the service management system.
- Capturing solutions to allow knowledge sharing.
- It accurately records Customer Interaction time, non-customer interaction time, parts consumed, returned, and failures in real-time via the mobile device.
- Accurately records Bench Repair time, non-customer interactions time, and parts consumed/returned/failures in real-time via SMax.
- Focuses on First Time Right by ensuring there is a clear action plan, parts (if needed), and diagnosis before the onsite visit.
- Responds to customer escalations, complaints (safety-related or non-safety-related) or feedback, following agreed procedures to ensure that information is captured as accurately as possible in order to facilitate timely follow-up.
You are a part of
An organization with a great deal of diversity in terms of nationalities, skills, backgrounds, functions, and challenges. At Philips, you can work in everything from applied research to marketing and sales in over 100 countries. A fascinating company to work for with a strong emphasis on cultural awareness, mutual understanding, and out-of-the-box thinking
To succeed in this role, you should have the following skills and experience:
- Degrees in Electrical and Electronic Engineering, Biomedical Engineering or related fields
- Field service experience of at least five years is required
- Understanding of diagnosing, repairing and troubleshooting electronic equipment, as well as customer service
- Prefer experience with DXR
- Communicate clearly and effectively with customers
- Should be able to work independently as well as in a group
- You must be able to speak Arabic and English well
- Expertise in Microsoft Office applications
Why should you join Philips?
Working at Philips is more than a job. Our calling is to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Take a look at this video to find out more.
Our employee blog allows you to read stories about working for Philips from real employees. To find out more about what it's like to work for Philips, please visit our Working at Philips page. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Join Our What'sApp Groups Click Here
How to Apply
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