| Company: | SIEMENS |
|---|---|
| Job Role: | Service Coordinator / Dispatcher. |
| Experience: | Freshers (0-1 years). |
| Vacancy: | 10+ |
| Qualification: | High school diploma or related skills. |
| Salary: | $ 45000/year |
| Location: | Morristown - New Jersey -USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Transform the everyday with us
Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources. This is a Hybrid work position. Initially, this position will require full-time in-office training (approximately 2 months) of 5 days per week.
As a Service Coordinator, you will:
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
You will make an impact with these qualifications:
Basic Qualifications:
- High school diploma or state-recognized GED
- Must be able to demonstrate:
- The ability to read and understand customer service contracts
- Organizational and interpersonal skills
- Experience using Microsoft Office and business software systems (e.g., SAP)
- Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Associate degree
- Experience dispatching/scheduling field personnel/technicians
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $47,810 - $81,960 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
No comments:
Post a Comment