| Company: | PHILIPS |
|---|---|
| Job Role: | Field Service Engineer. |
| Experience: | Freshers. |
| Vacancy: | 30+ |
| Qualification: | Bachelors Degree. |
| Salary: | $ 92700/year. |
| Location: | USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Job Description
Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
- You will support the Imaging Systems business as a Field Service Engineer specializing in Ultrasound based in the Fort Wayne, IN area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
- Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
- Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Fort Wayne, IN.
You are responsible for
Customer Ownership
- Work to learn and establish rapport with customers.
- Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
- Demonstrate a sense of urgency to identify and assist in the identification and resolution of customer issues. Follow the appropriate escalation process.
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times. Begins to gain an understanding of the customer’s business and competitive environment.
- Generate revenue growth by offering solutions aligned with the service portfolio.
Teamwork
- Adopt best practices.
- Proactively schedules activities & makes him/herself available to assist others.
- Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Actively participates as a member of the regional work team.
Compliance
- Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
- Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
- Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Technical
- Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
- Assist in the service call process and progress to the ability to resolve customer issues independently.
- Assist in the completion of PMs and FCOs and progress to successfully completing all related tasks independently.
- Assist in the diagnosis and resolution of electronic, network, and mechanical problems with minimal assistance.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
- May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.
You are part of
The Imaging Systems Field Service organization. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. You will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
To succeed in this role, you’ll need a customer-first attitude and the following
Job Requirements
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
- Experience with diagnostic imaging equipment highly preferred, especially within a field service environment.
- Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
- Ability to read and interpret schematics and site drawings with minimal assistance.
- Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
- Ability to adapt to changing work requirements in a complex, fast-paced environment.
- Ability to effectively operate in a team-driven environment to achieve assigned goals and objectives.
- Ability to communicate, written and verbally, with various levels of employees and customers.
- Must have and maintain a valid driver’s license and driving record that is compliant with Philips’ Fleet Policy.
Physical Demands and Work Environment
- The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
- Responsible for carrying
- The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
- Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
- Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
- Ability to participate in an on-call rotation to provide customer support.
- Job operates in the hospital/medical environment and remotely from a home office location.
- Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
- May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
- Frequently in contact with electrical equipment. Occasional use of vibrating tools.
- Frequently using standard office equipment such as computers, phones, and medical test equipment; regularly speaking, hearing, and viewing computers.
- Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying up to 100 pounds, with assistance available when lifting or carrying items over 50 pounds.
- Frequently standing, walking, stooping, kneeling, and extending reach. Occasionally twisting and crawling.
- Use of personal protective equipment (PPE) may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hats, hard toes shoes, and gloves.
- May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy. and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
- Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
- Ability to participate in an on-call rotation to provide customer support.
- Job operates in the hospital/medical environment and remotely from a home office location.
- Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
- May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
- Frequently in contact with electrical equipment. Occasional use of vibrating tools.
- Frequently using standard office equipment such as computers, phones, and medical test equipment; regularly speaking, hearing, and viewing computers.
- Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying up to 100 pounds, with assistance available when lifting or carrying items over 50 pounds.
- Frequently standing, walking, stooping, kneeling, and extending reach. Occasionally twisting and crawling.
- Use of personal protective equipment (PPE) may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hats, hard toes shoes, and gloves.
- May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.
Join Our What'sApp Groups Click Here
How to Apply
Click on the Below link, it will redirect you to source Page and apply there.
.png)
No comments:
Post a Comment