Wipro Hiring | Customer Service Representative | Freshers & Experience | Apply Online

Company:	WIPRO
Job Role:	Customer Service Representative.
Experience:	Freshers.
Vacancy:	25+
Qualification:	B.Com, B.A, BCA, BBA.
Salary:	₹4.3 L/PA.
Location:	Noida - India.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Job Description

• We are looking for smart professionals with a great attitude to make every single client interaction
• delightful.
• Your Impact as a Customer Service Representative
• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service
• Level, handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

Qualification:

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
• Undergraduate (Except pursuing any regular course/technical course, pursuing course with
• specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
• HWS (Empl Helpdesk))

Roles & Responsibilities:

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office
• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day work week
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun work
• Depends on Process/Client alignment

How to Apply Wipro Recruitment Drive ?

All interested and Eligible candidates can apply this drive by the following link. 

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How to Apply Click on the Below link, it will redirect you to source Page and apply there.

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