| Company: | ZURICH |
|---|---|
| Job Role: | Account Manager |
| Experience: | (0to2years): |
| Vacancy: | 11+ |
| Qualification: | Bachelor’s degree in business |
| Salary: | 75000Dirham/Year |
| Location: | Dubai |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally. Reporting to Client Services Manager, the Account Manager – IGRS is expected to maximize assigned client relationships post-implementation through proactive management, effective engagement, communication and to support in retention targets. He/she will also support new business activities and implementation from the point of client training and post implementation reviews. Account Manager Jobs at Zurich Careers Dubai April 2022
Job Description:
Responsibilities:
A- Timely service delivery with quality outputs to a portfolio of ZICS customers, brokers and direct accounts assigned.
B- Proactively manage key stakeholder relationships ensuring timely and accurate delivery of agreed outputs/SLA‘s.
C- Take a proactive approach to client issue resolution; escalating where necessary and seeing through to resolution by engaging and coordinating with relevant internal stakeholders as required.
D- Act as the clients’ primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
E- Obtain customer insights and drive forward service improvement.
F- Manage debt and achieve the relevant KPIs for the assigned portfolio.
Job Requirements:
A- Bachelor’s degree in business/Finance would be an added advantage
B- Minimum of 2 years customer service/relationship management experience, preferably within the Insurance Industry
C- Understanding of the Insurance Industry and employee benefits
D- Proactive portfolio management including workflow analysis
E- Proactive portfolio management including workflow analysis
F- Ability to deliver excellent customer service individually and as part of a team
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