WIPRO Hiring System Engineer in India Salary ₹ 8.5 LPA Apply Online

Company:	WIPRO
Job Role:	System Engineer.
Experience:	Freshers.
Vacancy:	35+
Qualification:	BS Degree in Engineering or related skills.
Salary:	₹ 8.5 LPA.
Location:	Mysore - India.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a main worldwide information technology, consulting and business process services company. We outfit the intensity of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to enable our customers to adjust to the advanced world and make them fruitful. A company perceived all around for its extensive arrangement of services, solid responsibility to maintainability and great corporate citizenship, we have more than 160,000 devoted workers serving customers crosswise over six mainlands. Together, we find thoughts and draw an obvious conclusion to manufacture a superior and a striking new future.

Job Description:

Do

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

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