Aptean Customer Support Analyst For Freshers Upto Rs.4L/PA Apply Here

Company:	APTEAN
Job Role:	Customer Support Analyst
Experience:	Freshers (0 years):
Vacancy:	10+
Qualification:	BE/BTech, ME/MTech/MCA/B.Sc &M.Sc.
Salary:	Rs.4L/PA
Location:	Bangalore/Madurai India
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company: 

Job Description:

     Wipro is hiring candidates for the post of Quality Leader.

Job Responsibilities:

• Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up.
• The goal is to delight customers by providing timely resolution to their technical and application problems.
• Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
• The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
• Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
• Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
• Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

Required Skills/ Qualification: 

• Excellent analytical and investigative skills in terms of approaching a problem.
• Quick to learn product and its functionalities, having an ERP background is an added advantage.
• Good business acumen.
• Should be able to explain technical procedures clearly to the customers.
• Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
• Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
• Good logical skills, basic programming knowledge is an added advantage.
• Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
• Strong ability to work on multiple issues in a fast paced environment and should prioritize work accordingly to business processes.
• Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
• Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with Cloud technology basics is an added advantage.
• Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.

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