| Company: | ZIMMER BIOMET |
|---|---|
| Job Role: | Biomedical Service Engineer. |
| Experience: | (1+ years). |
| Vacancy: | 30+ |
| Qualification: | BS Degree in Electrical Engineering or related skills. |
| Salary: | AED 98,000/year. |
| Location: | Dubai - UAE. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Zimmer Biomet is a leader in medical technology with a comprehensive portfolio aimed at maximizing mobility and improving health. Our products and suite of integrated digital and robotic technologies leverage data, data analytics, and artificial intelligence to alleviate pain and improve patients' quality of life around the world. Zimmer Biomet was founded in 1927 and is based in Warsaw. It has operations in more than 25 countries and sells in more than 100 countries. With world-class scientific facilities and resources, we collaborate with leading clinicians and researchers around the world.
Job Summary
You will be responsible for providing onsite technical support throughout the Northern European region. As soon as the hospital purchases the ROSA*, you will perform quarterly maintenance, on-site repairs, and support initial installation. By providing direct and timely support, the Field Services Engineer helps minimize downtime. Our capital equipment is supported by onsite technicians. In addition to technical support, the Field Service Engineer provides on time accurate documentation of all service orders to our manufacturing sites and Quality Department
Principal Duties and Responsibilities:
- Support is provided through various communication channels (email, phone, app) for the first line of defense.
- Performing on-call emergency repairs for ROSA© on site in the assigned territory
- Investigating product complaints to identify root cause analysis following established processes
- Completing administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes
- Managing quarterly scheduled preventive maintenance and upgrades for the regional install base
- Supporting new installation of the ROSA© through EMEA
- Developing rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
- Operating within standard and site-specific Operating Room protocol
- Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
- Managing costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.
Expected areas of Competence:
- Qualification in Electrical/Mechanical Engineering, Bio sciences or relevant experience with
- medical devices
- Supporting capital equipment in the research or clinical fields for at least two years
- Preference will be given to applicants with experience in robotics or capital medical equipment
- Excellent communication, organizational and customer relation skills
- Ability to work without specific direction on daily activities
- Project management skills would be helpful
- Excellent communication, organizational and customer relation skills
- Fluent in English
Ability to:
- Evaluate multiple customer issues and set priorities
- Manage processes
- Work independently
Travel Requirements: 80%
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How to Apply
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