| Company: | MICROSOFT |
|---|---|
| Job Role: | Support Engineer. |
| Experience: | Freshers (0-2 years). |
| Vacancy: | 24+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA or related degree. |
| Salary: | 3.9 LPA |
| Location: | Bangalore - Karnataka - India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Microsoft's mission is to empower every individual and every organization on the planet to succeed. We are committed to embracing a growth mindset, to inspiring excellence, and to encouraging teams and leaders to bring their best each day. In this way, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Microsoft Customer Experience and Success (CEnS) has over 15,000 employees worldwide, and is responsible for the strategy, design, and implementation of the company's end-to-end customer experience. This newly expanded organization reflects Microsoft's ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. Microsoft has an incredible opportunity to exceed customer expectations and drive greater customer loyalty and trust, resulting in higher customer satisfaction, retention, and growth. Our organization is looking for individuals who are passionate about delivering customer success to help us create a future where customers come to us not only for industry-leading products and services, but also for a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.
Job Description:
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Your Responsibilities:
- Responsible for Microsoft customer support
- Own, troubleshoot, and resolve technical issues for customers using collaboration, troubleshooting best practices, and transparency across teams (e.g. swarming).
- Cases that require escalation (either technically or strategically)
- Create and maintain incident management requests for the product group or engineering department
- Contribute to improving the customer experience and the engineer experience through case deflection initiatives, automation, and other digital self-help assets
- Provide ramp activities, knowledge sharing, and technical coaching and mentoring
- Ensure technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Participate in the creation of peer delivery communities; may be workload- or specialty-specific
Qualifications:
- Language Qualification
- English Language: fluent in reading, writing and speaking.
Required Qualifications:
- DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
- Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
- Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
- Developer Tools such as Visual Studio, Unity, Eclipse
- Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Experience in one or more of these areas desirable:
Deep understanding of the application lifecycle and agile development principals including but not limited to:
- Boards – work items, backlogs, sprints and queries
- Repos – commits, pushes, pulls, and branches
- Pipelines – builds, releases and deployment groups
- Test – Unit and Load tests, parameters, configurations and runs
- Artifacts
EEO
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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