AMAZON Hiring Cloud Support Engineer in South Africa Salary from 782,982 ZAR/year Apply Online

Company:	AMAZON
Job Role:	Cloud Support Engineer (Big Data - NoSQL).
Experience:	Freshers (0-2 years).
Vacancy:	30+
Qualification:	Bachelor’s degree in Computer Science, Engineering or related field.
Salary:	782,982 ZAR/year.
Location:	South Africa.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Amazon Web Services is the market leader and technology pioneer in the cloud business. You will be part of the AWS Support team, assisting a global list of companies and developers that are utilizing a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will be the 'Cloud Ambassador' across all of our cloud products, empowering our customers with the tools & tactics to get the most out of their investment in our product and support. Would you like to take advantage of the latest cloud computing technologies? Would you like to help customers understand application architectures and integration approaches? Are you familiar with the best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Utilize new technologies and learn how to use them.
• Providing unique solutions to our customers' individual needs by utilizing advanced troubleshooting techniques.
• Interact with leading engineers worldwide.
• Assist Amazon Web Services teams in reproducing and resolving customer issues.
• Take advantage of your customer support experience to provide feedback to AWS teams on how to improve our services.
• Communicate with customers during critical events.
• Lead projects that improve support-related processes and the technical support experience of our customers.
• Develop tutorials, how-to videos, and other technical articles for the developer community.

WHY AWS SUPPORT?

• This is primarily a customer support role - in The Cloud.
• Support Engineers are primarily responsible for solving customer's issues through a variety of customer contact channels, such as telephone, email, and web/live chat. In this role, you will use advanced troubleshooting techniques to provide customized solutions for our customers, and work with them to determine the root cause of an issue.
• Apart from handling a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop training, work with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to assist the team, or work with leadership on process improvement and strategic initiatives.
• Developing your career: We offer advancement opportunities across the organization to help you reach your career goals.
• Training: We offer training programs to help you develop the skills needed to succeed in your role.
• Smart people who want to build a career with AWS are more interested in the areas they do know, rather than those they haven't been exposed to.
• Our support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follows-the-sun model, with Premium Support sites located globally, there is no after-hours on-call or mandatory overtime in this role.

BASIC QUALIFICATIONS

NoSQL:

In the NoSQL domain, a Cloud Support Engineer supports customers who are seeking to use AWS to store and process their schema-less data. Our customers using NoSQL, Block chain technology, and Quantum Computing services will specifically benefit from this role. In the NoSQL domain there are services such as DynamoDB, Keyspaces, QLDB, and Amazon Managed Blockchain. We do not expect you to know all of these, and we provide extensive training to successful candidates. If you wish to apply, you must have the following qualifications/skills:

BASIC EXPERIENCE/SKILLS

• Good understanding and troubleshooting of non-relational, NoSQL databases and other data analytics applications
• A good understanding of Linux and networking concepts is required
• Programming and scripting skills of an intermediate level. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages as well.
• Multitasking skills with excellent oral and written communication skills. Should be a self-starter who is enthusiastic about learning new technology.
• Having the flexibility to work non-standard hours (no night shifts) including weekends (Sun-Mon or Fri-Sat)
• Excellent troubleshooting skills

PREFERRED QUALIFICATIONS

Preferred Experience/Skills:

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
• Expertise in technologies such as Amazon DynamoDB, MongoDB, Cassandra, and Hadoop (HBASE). Advanced SQL and query performance tuning skills.
• Design and optimization of OLTP and OLAP systems
• Extensive experience designing databases, analyzing complex distributed production deployments, and optimizing performance
• Scripting in Python and shell
• Work experience with AWS - any or all of EC2, S3, EBS, DynamoDB, Keyspaces
• Monitoring and analysis of Linux systems (disk management, memory management, permissions, etc.) experience.
• Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.) should be understood.

EEO

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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