| Company: | MICROSOFT |
|---|---|
| Job Role: | Customer Engineer. |
| Experience: | (2-3 years). |
| Vacancy: | 40+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA or related degree. |
| Salary: | 12.5LPA. |
| Location: | Bangalore - Karnataka - India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Microsoft's mission is to empower every person and organization on planet earth to achieve more. We embrace a growth mindset, inspire excellence, and encourage our teams and leaders to do their best each day. We create life-changing innovations that impact billions of people around the world. You can help us accomplish our mission. Microsoft Customer Experience and Success (CEnS) is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. The organization employs over 15,000 people worldwide. By creating a connected customer experience, Microsoft is enabling our mission to empower everyone and every organization to achieve more through delighting customers and consistently exceeding their expectations in every interaction. There is a great opportunity for Microsoft to exceed customer expectations and drive greater customer loyalty and trust, which will lead to greater satisfaction, retention, and growth. CEnS is looking for people like you who are passionate about delivering customer success so that we can deliver an exceptional customer experience rooted in our commitment to delivering customer outcomes, not only through our industry-leading products and services, but also through our differentiated and connected customer experience.
Description:
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Qualifications are also considered regardless of criminal histories, as required by law. During the application or recruiting process, if you need assistance or a reasonable accommodation, please use the Accommodation request form. The benefits listed below may vary depending on your employment with Microsoft and the country in which you work. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Qualifications are also considered regardless of criminal histories, as required by law. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
This role will require advanced communication skills and the ability to develop strategic on-going customer relationships, gaining trust and respect for the company.
Our Azure Customer Engineers must also possess strong technical writing, presentation, and training skills, enjoy working collaboratively as a team and actively contribute to their peer group as well as our customer account teams.
As a Customer Engineer, you will:
- Deliver workshops and webinars to educate and guide customers.
- Help customers on their journey to the cloud.
- Analyze trends and common themes across customers to determine the most efficient way to deliver services.
- Learn about the underlying needs of your customers.
- Provide proactive services such as risk assessments, code reviews, and disaster recovery plans.
- Assist customers with troubleshooting and problem resolution.
- Become the technical expert for customer projects and deployments.
- Mentoring other customer engineers.
- Contribute to the achievement of business goals and continuous improvement initiatives.
- Identify opportunities to drive Customer Success business results by collaborating with multiple team members.
- In alignment with Customer Success business priorities and stakeholder management principles, identify opportunities to articulate business value and grow customer relationships.
- Create new intellectual property (IP) or modify existing IP.
- Plan for potential obstacles and their immediate and long-term consequences.
- Demonstrate expertise in one or more products, features, or services.
- Provide stakeholder support during deployment to avoid/resolve technical issues.
- Apply "lessons learned", model personal accountability, and model teamwork.
- Can map the adoption and optimization of Microsoft technology solutions to customer/partner requirements.
- Integrate customer feedback into decision making about products and services.
- Drive and support innovation focused on industry solutions and customer business outcomes on the Microsoft platform.
- Share relevant business expertise with Customers and Partners to cultivate relationships, credibility, and loyalty.
- Demonstrate your ability to self-learn.
Qualifications:
- Fluent in reading, writing and speaking English.
- Strong presentation skills
Technical Expertise:
Azure Customer Engineers should be experienced at implementing, automating, and troubleshooting Microsoft Azure Infrastructure solutions.
The Azure Customer Engineer role requires knowledge and experience in a number of the following technologies/areas:
Azure Infrastructure as a Service (IaaS) core knowledge:
- Storage
- Network
- Compute
Other technical areas we look for real world demonstrated ability are:
- Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code
- ARM JSON or Terraform Templates – (Infrastructure as code) Azure CLI and/or PowerShell
- Strong understanding of Windows and/or Linux Operating Systems
- Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching
- Security concepts for Cloud Infrastructure and Microsoft Operating Systems
- Azure Active Directory (AAD) and Azure AD Connect knowledge and experience.
- Strong troubleshooting skills and support experience
- Face-to-face customer engagement skills
- Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.
- Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
- Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirable
- Degree qualification or equivalent experience
- Skills in the following technologies would be considered desirable and will be a candidate’s differentiator:
- Azure Security Center
- Azure Sentinel
- Microsoft Enterprise Scale Landing Zones (Enterprise Scaffold)
- Knowledge of Azure Monitor, Log Analytics
- Azure DevOps
- Configuration as code, such as Desired State Configuration (DSC)
- Automation / Orchestration knowledge – Azure Automation, Runbooks
- Microsoft Azure Stack Hub / Hybrid Cloud – Connected and/or Disconnected Scenario
- Azure PaaS, Containers, App Services, REST APIs, Amazon Web Services (AWS), Google Cloud Platform (GCP)
Additional qualification required:
- Analytical Problem Solving
- Building Customer/Partner Relationships
- Leadership
- Value Selling
- Bachelor’s Degree or equivalent
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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