| Company: | SWIGGY |
|---|---|
| Job Role: | Process Trainer-Customer Care |
| Experience: | (3-7years): |
| Vacancy: | 2+ |
| Qualification: | Any Graduation |
| Salary: | Upto Rs.40000 |
| Location: | Bengaluru India |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
We are a team of passionate individuals with the high attention to detail. We work as business owners to ensure that resources coming into the organization, are equipped with the right skill sets and knowledge, to break the glass ceiling in customer support. We are constantly innovating and looking for better and more efficient ways to improve the knowledge transfer and retention process and have been able to reach significant milestones in the recent years.
Job Description:We are searching for dynamic interaction preparing trained professionals, who will:
- 1. Own the preparation of interaction and item for fresh recruits.
- 2. Drive subjective execution viability and prevalent client experience of the Customer Connect Team through adequacy of item/measure information.
- 3. Lead New Hire Training and Refresher preparing on the floor.
- 4. Lead Call reviews and give far reaching input.
- 5. Will satisfy the job of a SME/Floor Coach during the occasions when there are no groups.
- 6. Examine client overview results, form improvement drives and drive their execution across adjusted group/s
- 7. Guarantee fruitful execution of preparing needs including asset arranging and estimating program preparing viability
- 8. Screen and guarantee fulfillment of day by day preparing regulatory work like timekeeping, and other managerial errands as needed in an ideal and precise way
- 9. Booking preparing organizer for BQ the board and observing arrangement.
- 10. Help other work units when required, especially in the quality administration.
- 11. Distinguish approaches to further develop measure/item abilities of groups and activity as needs be.
- 12. Take an interest in companywide projects/tasks, which could remember working for educational program refreshes/corrections.
- 13. 4 hours of login during top hours when not associated with a cluster. Measurements ought to be according to Operations Metric prerequisites.
- 1. Immaculate English correspondence and expert familiarity with Hindi.
- 2. Incredible show abilities and expected to show others how its done
- 3. Capacity to play out various assignments and change rapidly in short time periods with restricted direct management
- 4. Capacity to fabricate compatibility with others and establish a group climate
- 5. Compelling correspondence, authoritative, inspirational and time usage abilities
- 6. Capacity to work adaptable hours (all movements)
- 7. Capacity to investigate quality scores and functional networks and make Plan of Action with quantifiable changes inside timetables
- 8. Involvement with Customer Service climate with openness to inbound, outbound, talk and email measures.
- 9. Fit for distinguishing holes and executing drives.
- 10. Capability being used of MS office introductions and dominate.
- 11. Should show the conduct of a good example consistently
- 12. Any graduation is required
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Apply Now Click Here
Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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