| Company: | ROCHE |
|---|---|
| Job Role: | Field Engineering Specialist - Molecular Diagnostics. |
| Experience: | (2-5 years). |
| Vacancy: | 15+ |
| Qualification: | A high school diploma, two years of technical school, or two years of equivalent military training. |
| Salary: | $95,890 USD/year. |
| Location: | Columbia - South Carolina - USA. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Even as we develop innovations for the future, it is urgent to deliver medical solutions right now. We are passionate about transforming the lives of patients. Both in decision-making and in action, we are courageous. We believe that good business leads to a better world. That is why we come to work every day. We commit to scientific rigor, unflinching ethics, and access to medical innovations for everyone. To build a better tomorrow, we do this today. Who we are, what we do, and how we do it make us proud. We are many, but we work together across functions, companies, and around the world.
Territories: Columbia, SC and this person will support the entire state of South Carolina
Job Facts:
This is an exciting time to join Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity:
The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory. The Field Engineering Specialist, in the Roche Support Network, position serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies.
The Roche FES also:
- Provides routine technical support to customers regarding system equipment operation and maintenance
- Installs, repairs, and/or services company products on-site - This may include mechanical/system hardware, software, networking/wireless networking, and any other aspect of field support.
- Assists customers with routine technical and service issues
- Schedules and performs preventative maintenance in accordance with departmental policies
- Monitors customer equipment performance and is able to resolve most routine problems
- Refers complex problems and issues to higher authorities
- Delivers service within the normal scope of the position after receiving training
- Provides repair and installation support according to documented practices, policies, and procedures
- Diagnoses mechanical, hardware, software, and system failures based on established procedures
- Determines the most cost-effective repair/solution to minimize customer downtime
- Provides analysis, feedback, and recommendations on product failure trends and service issues
- Ensure that all activity is documented in accordance with the company's quality procedures
- Is responsible for maintaining and continuously improving the quality system and achieving quality objectives on a daily basis
- Assures and maximizes customer satisfaction with Roche equipment and related products
- Ensures and maximizes the satisfaction of customers by maintaining consistent, effective, and positive communication.
- Maintain a level of goodwill, confidence, and credibility with customers in order to exceed customer expectations in terms of product, service, and support quality
- Determines revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and identifies opportunities to market service contracts to existing customers
- Ensures expenses are within departmental guidelines and controls inventory and company property
Who You Are:
- A high school diploma, two years of technical school, or two years of equivalent military training or work experience
- Experience repairing or servicing complex mechanical/system hardware or software, or networking/wireless networking for 5 years, or a Bachelor's degree in a related field plus 1-2 years of experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully completing training or certification as determined by RD Services Leadership and policy
- Advanced knowledge of electronics, electro-mechanical systems, and information technology
- Ability to serve as a technical resource for lower-level employees
- Basic knowledge of chemistry
- Work after hours, provide weekend and holiday support on a rotating basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation
- Communication, organization, and prioritization skills
- Customer service skills, which include a positive attitude, helpful customer interaction, and maintaining customer relationships
- You must be able to travel, including overnight trips
Description:
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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