| Company: | JOHNSON & JOHNSON |
|---|---|
| Job Role: | Customer Service Team Lead. |
| Experience: | (3-7 years). |
| Vacancy: | 20+ |
| Qualification: | A Bachelor’s degree, preferably in Supply Chain or related. |
| Salary: | SAR 180,630/year. |
| Location: | Riyadh - Saudi Arabia. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Johnson & Johnson employees are inspired and united by the philosophy of caring for the world one person at a time. Our corporate philosophy is anchored in the internationally applicable Credo, which emphasizes the importance of caring. Johnson & Johnson's DePuy Synthesis Companies are the largest and most comprehensive orthopedic and neurological companies in the world. DePuy Synthesis is a global leader in technology, devices, services, and programs in the fields of joint reconstruction, trauma, spine, sports medicine, neurology, cranio-maxillofacial, power tools, and biomaterials. Globally, our offerings help advance health and wellbeing through inspired, innovative and high-quality services. For our Trauma / CMF R&D department in our EMEA headquarters (Zuchwil) we are looking for a highly committed. Johnson & Johnson believes good health underpins vibrant lives, thriving communities, and forward progress. For more than 130 years, we've worked to keep people healthy, no matter their age or stage in life. Our aim is to use our size and reach to help make healthcare better for everyone. We are the leading healthcare company in the world and have a broad range of products and services. The Healthy Mind, Body and Environment Initiative strives to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. More than 130,000 of our employees around the world combine heart, science, and ingenuity to change the trajectory of health for humanity every day.
Job Description:
Role Description:
- Manages the day-to-day activities of the customer service staff.
- Personnel involved in coaching, counseling, and training.
- Prepare routine reports for management based on collected data. Develops budget recommendations.
- Establishes cost controls to ensure budget parameters are not exceeded.
- Monitoring unit activities for compliance with business procedures and workflows.
- Obtains feedback from customers regarding the sales process, product prices, quality, and customer support.
- Assesses the changing needs of the customer base and recommends process changes to accommodate them.
- Resolves complex customer complaints.
- Investigates and resolves complaints from customers regarding billing, shipping delays, and products.
- Answers customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
- Ensures orders are processed by entering them into the system, confirming order availability and receipt to customers as needed.
- Obtains additional customer information or resolves customer disputes by using non-routine correspondence.
- Inquiries and complaints are handled by liaisons with sales, manufacturing, purchasing, engineering, and shipping personnel.
- Feedback is solicited and tracked.
- Analyzes customer feedback. Responsible for maintaining customer relations and visiting customers regularly.
- Results are analyzed and reported. Performance metrics are tracked and then management is notified when they are not met.
- Placing orders and creating adjustments in the system.
Qualifications:
Knowledge, Skills, Competencies And Experience:
- Education: A Bachelor’s degree, preferably in Supply Chain.
- Preferred: Masters Degree/MBA/APICS CSCP/APICS CPIM Certification
Skill Sets And Competencies:
- High Sense of Customer Service and Ownership
- Working on their own initiative and proactively interacting with teams for information
- Possess the ability to identify areas for improvement and suggest plans for resolving them.
- Being able to respond quickly and decisively to constantly changing demands
- Knowledge of JDE/SAP is required. Tech savvy with exposure to multiple technologies (EDI, SFDC, etc.)
- Customer-centric and performance-oriented
- Good Team Player - Collaborative skills
- Interpersonal and influencing skills
- The candidate must have very good English and Arabic skills
- Understanding the end-to-end supply chain
- Minimum years of experience: (required to be able to handle the job)
- Generally requires (5-7) years of related experience
Compliance Statement:
Observes and promotes all regulatory requirements as defined per applicable regulations, rules and procedures established by the Company, and notifies any violation or deviation to the immediate supervisor or appropriate authority. Complies with own training requirements to perform duties of own job.
Required Business & Leadership Or Technical Experiences – Leadership behaviors required:
- Good Communication Skills.
- Organization and priority setting.
- Team player.
- Not easily frustrated.
- Under pressure and in stressful situations, works well.
- Analytical skills.
- Pay attention to details.
- Dedicated to finding solutions.
- Positively responds to constructive criticism.
- Verbal and written communication
- Excel and PowerPoint are good skills.
- Knowledge of logistics, shipping, and freight forwarding.
- Have experience handling letters of credit.
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. In our Credo, we commit to respecting the dignity and diversity of everyone. The success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values differing perspectives and life experiences. As a result, we are working hard to cultivate an environment that values a wide range of backgrounds, perspectives, and experiences, and in which each and every one of our people feels like they belong and can reach their full potential. It doesn't matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!
Additional Information:
Primary Location: Riyadh - Saudi Arabia.
Organization: Johnson & Johnson Medical Saudi Arabia Ltd Legal Entity for [Medical devices]
Job Function: Operations
Requisition ID: 2105943954W
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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