FORTINET Hiring Advanced Services Engineer in Dubai Salary starts from $89,450 AED/year Apply Online

Company:	FORTINET
Job Role:	Advanced Services Engineer.
Experience:	(3-5 years).
Vacancy:	20+
Qualification:	Bachelor’s degree in Computer Science, Software Engineering or related field.
Salary:	$89,450 AED/year.
Location:	Dubai - UAE.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Today and in the future, Fortinet provides its customers with intelligent, seamless protection across the expanding attack surface and the capability to meet ever-increasing performance requirements of the borderless network. Only Fortinet Security Fabric can address the most critical security challenges in networked, application, cloud or mobile environments without compromising security features. More than 450,000 businesses trust Fortinet to keep their networks safe. Fortinet ranks number one in the most security appliances shipped worldwide.

Job Description:

Fortinet is growing and we are expanding our EMEA technical support teams. The Advanced Services Engineer will provide technical support excellence to high profile customers within the EMEA region. Candidates must have the ability to identify and resolve problems in a timely manner; to gather and analyze information, and to skillfully develop alternative solutions for customers. Your role as a member of the Advanced Services Team will be to build and maintain a long-term technical relationship with customers and to provide best-in-class technical solutions. In a fast-paced environment, you will work with research and development groups, sales teams, and regional support teams.

If you are interested in this position, you will have to demonstrate experience in post-sales support escalation, which includes pre-sales experience, as well as strong customer-facing skills, particularly in the telco and large enterprise space. Strong oral and written communication skills are required for all positions. Communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond to questions both positively and negatively. As part of all job duties, you must also be able to write clearly to provide full information as well as understand and interpret written material.

Key Responsibilities:

• Troubleshooting of the full range of Fortinet products
• Keeping track of, prioritizing, and escalating technical cases until they are closed
• Drive timely resolution of customer incidents by taking initiative and taking ownership
• Communicate with customers and manage their expectations until each case is closed
• Maintain a long-term technical relationship with your customers
• Participate in customer conference calls or face-to-face meetings to discuss technical issues
• Reproduce customer environments on lab equipment and recommend potential solutions
• Prepare reports summarizing service activity and performance
• Report Software/Hardware related issues to the R&D department and follow up
• Document best practices for deployment and troubleshooting
• Update the internal and external knowledge base with technical documentation and bulletins

Skills and Attributes Requirements:

• Understanding of data networking protocols, specifically TCP/IP, routing and switching
• Ability to troubleshoot and solve problems
• Customer service and communication skills that are effective
• Knowledge of security products and technologies (e.g. firewalls, IDS/IPS, DDoS, VPN, Web application firewall)
• Prior to this, I worked in technical support for telcos and large enterprises.
• Working knowledge of Windows, Linux, or Unix
• It would be advantageous to have Fortinet product experience

Education and Experience Requirements:

• Four to six years' experience in a technical support role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
• Advanced knowledge of English (written and spoken) and other languages are an advantage

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