| Company: | AL - FUTTAIM |
|---|---|
| Job Role: | Cluster In-charge. |
| Experience: | (1-2 years). |
| Vacancy: | 20+ |
| Qualification: | Bachelor’s Degree in Pharmacology from a recognised institution. |
| Salary: | $15,400 AED/month. |
| Location: | Dubai - UAE. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
No matter what role you play at Al-Futtaim, no two days are the same. To enrich everyday lives, we seek to make a difference and have a meaningful impact in our work. What do you get when you combine an engaging and supportive work environment with a company culture that recognizes and rewards quality performance? Having the chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. We help people connect with international companies such as Lexus, Ikea, Robinsons, and Adidas, and we're active in the automotive, retail, and finance industries. Our multicultural and multinational team gives us the global mindset we need to grow and impact the people, markets, and trends around us. In the healthcare sector, Al-Futtaim has entered. By providing high-quality health and patient care, we plan to expand our product and service portfolios. By utilizing the latest technological innovations and best clinical practices, we aim to improve health outcomes and support people in the UAE and beyond to live happier, healthier and better lives. Come join us to live well, work better, and be the best.
Key Accountabilities:
- Based on the current workbase (Pharmacy), the incumbent's role and responsibilities will remain the same.
- Manage Pharmacy team to achieve all assigned financial goals, operational, and customer service metrics, and ensure that sales targets are achieved in the assigned pharmacies.
- Ensure that shop floor employees are properly trained and coached in customer service excellence, and that they are highly motivated to provide exceptional customer service. Follow up on all customer service issues as needed.
- Responsible for staffing all outlets in the area.
- Ensure compliance with Company policies and procedures.
- Assessing weekly store sales reports and reviewing store audits to determine the team's performance. Developing action plans to improve performance.
- Training other medical personnel in pharmacy matters.
- Communicates with pharmacy customers and treats them
- Effectively collaborates with other healthcare employees, managers, and departments.
- Compliance with local drug regulatory laws in the country of operation like the Drug Enforcement Administration and the Food and Drug Administration by monitoring nursing unit inspections, supervising support staff's work results, keeping current registration, studying new and existing legislation, anticipating legislation, and advising management on needed actions.
- Monitors infection-control protocols in all pharmacies.
- Complying with procedures, rules, and regulations to maintain a safe and clean work environment in pharmacies.
- Participates in educational workshops, reviews professional publications, establishes personal networking, and belongs to professional societies to maintain pharmacological knowledge.
Pharmacy Budget Achievement:
- Supporting the pharmacy division. Achieving the revenue budget and GP% target
- Driving best sales practices within the division, implementing sales and marketing activities in pharmacies, monitoring their performance, and reporting in order to meet budgets
- Maintain Group policies and standards; ensure alignment with group strategy
Customer Service:
- Ensure that all pharmacists provide outstanding customer service to all clients visiting pharmacies.
- To achieve excellent ratings for the pharmacies empanelled in the Dubai Economic Department's DSES scheme.
- Communicating better with the clinic team, collaborating and coordinating
Manpower Allocation:
- Ensure optimum manpower allocation in order to achieve the business objectives
- Monitoring staff performance and coming up with improvement plans
Best Practices (Coaching/ Training)
- Make yourself the pharmacy domain expert and the "go-to" person for anything related to retail pharmacies
- To conduct coaching workshops with the business to share best practices
- Working with other departments and divisions of the organization to identify any process improvements and to improve standards and efficiency.
- Whenever possible, monitor usage and create SOPs
Qualification, Experience, & Skills:
Minimum Qualifications and Knowledge:
- Bachelor’s Degree in Pharmacology from a recognised institution.
- UAE License or Eligibility as a clinical pharmacist.
- Fluency in English (speak, read and write).
- Arabic speaking skills will be an added advantage.
- Excellent computer literacy skills are required.
Minimum Experience:
- Minimum 2+ years experience as pharmacy in-charge.
Behavioural Competencies:
- Presentation and analytical skills are excellent
- Leadership and supervisory skills
- Excellent communication skills, both written and oral
- Decision making skills are important
- Ability to think operationally
- Thinking Critically
- Management of Conflicts
- Multithreading
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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