| Company: | HINDUSTAN UNILEVER |
|---|---|
| Job Role: | Technology Operations Manager |
| Experience: | (3 to 5 years): |
| Vacancy: | 5+ |
| Qualification: | B.E/B.Tech M.E/M.Tech IT, MBA Or Related Field |
| Salary: | ₹25LPA/year |
| Location: | Bangalore, Karnataka |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
iOps puts customers at the heart of our business operations so we win with customers in the marketplace. We are removing complexity, integrating our processes, and delivering the data, insights, and technology we need to create a great customer experience, while the world moves into the digital era. Simplifying operational tasks frees our time and resources to unlock growth for Unilever and more value for our customers and our partners.
Job Description:
Responsibilities
Deliver Business Value to our business through Technology
- These technologies being leading edge technologies, will require innovative idealization of how to build a team that can support our business grow with the support of Technology. Setting up the team, building relationships with key stakeholders or realizing value coming out of the automation and efficiencies these technologies bring would be some of the core capabilities required for this job.
- Establish a “Technology with Purpose” model to ensure that the business users are delivered with at least the acceptable value perceived from the technology investment and at the same time ensure complete service performance compliance as per Unilever standards
- Governance forums with the business units, O2C hubs to ensure user satisfaction of the application functionality and experience
- Budget owner ensuring adequate funding is available to support the procurement of various IT components like subscription, recurring licenses and support services, required to run our applications.
- The technology solutions delivered as part of O2C application suite is a mix of Saas, Paas, and Iaas applications.
- The various IT practices like Change & Release Management, IT Security & Access Management, Performance, Data Volume Management etc. needed to deliver a stable and future ready IT platform, to be established and governed
- Supplier management to ensure and influence the proper operations support as well as become the one single point of contact globally for these technologies defining short- and long-term supplier strategy
- Set up of a fully operational Devops practice across the technologies to secure the continuous improvement
- Output of this practice should be a resilient and future ready platform for on-boarding new applications and markets
Requirements:
- Overall 10+ years of experience in IT with exposure to global project delivery or operations in a multi technology environment
- Team is not yet fully established and the platform has a distributed subset of technologies so adaptability and out of the box thinking is very much expected for setting up unmature Operations globally
- Experience working on Application Maintenance, Service Delivery, and IT Platform Management is desired
- Bachelor’s in engineering, Computer Science required, and Masters/MBA preferred
- Experience building and managing high performing teams
- Ability to work with multiple cultures, both within team and stakeholders
- Good communication skills and strong stakeholder management to be able to work with Platform Directors, and global Stakeholders to ensure alignment within and outside Unilever IT organizations.
- Conversant with budgeting practices & governance.
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