| Company: | PHILIPS |
|---|---|
| Job Role: | Field Service Engineer. |
| Experience: | (1-5 years). |
| Vacancy: | 10+ |
| Qualification: | University Degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines. |
| Salary: | SAR 99,100/year. |
| Location: | Riyadh, Saudi Arabia. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
In Eindhoven, Frederik and Gerard Philips founded a small light bulb company over 125 years ago. Little did they realize that it would become a global force of innovation, committed to improving billions of lives around the world. However, it did. Philips is one of the world's leading health technology companies and aims to improve people's lives through meaningful innovation. It depends on our passionate, inspirational, collaborative, and diverse team to deliver on this promise. Around the world, we have over 80,000 brilliant people, but we're always looking for more. We are looking for like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally. Having a job at Philips isn't just about working. This is an experience filled with unexpected moments that will transform you in a positive and lasting way. Help us improve the world and enjoy the career of a lifetime. Even you.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. For those with disabilities protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the ADA, applicants requiring accommodation can contact 888-367-7223, option 5.
Equal Employment and Opportunity Employer/Disabled/Veteran
Job Description
In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Your Responsibilities:
- Provides first-line technical support, maintenance, and installation support to customers, communicating solutions or actions, taking responsibility, and acting in accordance with regulatory guidelines.
- Utilize service management software to document accurate service records, including diagnostics, resolutions and tests.
- Capturing solutions that can be shared.
- It records Customer Interaction time, Non-Customer Interaction time, Parts consumed / returned / failures in real-time via the mobile device.
- Record Bench Repair time, non-customer interaction time, parts consumed, returned, and failures in real time via SMax.
- Focuses on ensuring a clear action plan and preparation, with parts (if required), and diagnosis before the onsite visit.
- Action is taken on customer escalations, complaints (safety or otherwise) or feedback, following a set of agreed processes to ensure information is collected accurately so that follow-up can be conducted in a timely manner.
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
To succeed in this role, you should have the following skills and experience:
- University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
- Field service experience of at least five years
- Strong diagnostic and repair expertise, troubleshooting skills, and customer service skills
- It is preferred that you have experience with DXR
- Communication and customer service skills
- Ability to work both independently and as part of a team
- The ability to communicate in English and Arabic at an advanced level is essential
- Microsoft Office applications are well-understood
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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