| Company: | MICROSOFT |
|---|---|
| Job Role: | Customer Success Account Manager |
| Experience: | Freshers |
| Vacancy: | 3+ |
| Qualification: | Bachelor's Degree in Engineering, Information Technology, Business, or related field |
| Salary: | 45000KWD/Year |
| Location: | Kuwait |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
The Microsoft Corporation is an American multinational technology company that produces computer software, consumer electronics, personal computers, and related services.
Job Description:
As an organization committed to helping customers succeed, Microsoft offers a range of cloud solutions and support offerings to help customers succeed. In order to accomplish this, Microsoft dedicates a team to Customer Success that will assist Microsoft customers in realizing their business goals.
Customer Success Account Managers are directly responsible for managing program deliveries and maintaining strong customer relationships. Customers' successful adoption and productive use of Microsoft cloud technologies are prevailing business priorities. Our customers count on you to support their digital journey and empower them to succeed!
The following responsibilities apply to the position:
Management of customer relationships
Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues. Focuses on aligning consumption strategy with business outcomes and the leading definition of business outcomes for customers and partners beyond the current support contract owners.
Researches the business and IT objectives of the customer organization, develops a shared plan to support outcomes that are specific to the customer and common to the industry through partnerships with other account team leaders. Support programs, success engagements, and other projects identify and anticipate new customer needs and outcomes. Keeps the customer up-to-date on technologies, enabling cloud adoption and integrating cloud solutions to manage or expand their cloud presence across all solution areas.
Planning for your accounts
Drives conversations with customers where the alignment between the customer's objectives and support contract is presented to set a long-term strategy for consumption that is aligned to the customer's priorities. Establishes a program, identifies executive sponsors, and prioritizes engagements to achieve strategic outcomes and drive customer satisfaction. Drives the case for change, in collaboration with other account team leaders, by challenging the customer. Describes the strategic business and technical need for change. Supports account planning and advocates for change internally to help customers adopt modern digital approaches.
Develops a portfolio of work (e.g., support programs, implementation projects, and success engagements) to meet customer priorities. Develops opportunities for support contract renewals, partners with sellers to upsell, and introduces Unified Support in alignment with local growth goals. Contributes to the efficiency targets of their portfolio by delivering contracts and customer value, leveraging managed intellectual property (MIP), and enhancing offerings in accordance with compliance policies.
Pursuit and Opportunity Management
Provides recommendations from customer insights to sellers in identifying and producing opportunities (e.g., add-ons, cloud consumption, renewals). Working with internal teams and sellers to identify growth opportunities through account planning and delivery execution. By communicating the value of customer support to internal audiences, actively seeks opportunities to develop the value of support and expand offerings. Through consumption planning, directly enables cloud consumption revenue.
Delivering and Consuming
Coordinates with customer organizations to identify opportunities, questions, and/or issues. Manages complex internal Microsoft technical/sales teams or partners (e.g., involving large numbers of teams, multiple technologies) using a breadth of technical knowledge to identify a broad range of internal teams and ensure progress across solution areas. Blocking customer success goals is identified and mitigated.
The leader is accountable for directing the delivery of the solution and securing the resources to meet the customer's needs. Ensures production level consumption through delivery orchestration for prominent, challenging, and/or complex customer organizations (e.g., global, high-revenue generation, complex transformation, strategic accounts) across the solutions and support lifecycle. Supports the resolution of critical escalated issues using Incident Managers and Support Teams. Shares updates with the customer and manages their expectations. Analyzes and leverages support-related feedback across a practice area and recommends solutions to drive continuous process improvement.
Technical Skilling
Engages in advisory and visionary roles based on intermediate technical expertiseConnects businesses with technology.. Bringing business and technology together. The technology, solutions, and services required for specific customer scenarios. Aids in forecasting resource needs and timing to remove obstacles. Leads program governance and execution oversight for a cloud workload or area by leveraging experience as a cloud practitioner across design, operations, and another cloud workload area. Ability to lead large-scale, multi-stage technology projects from conception to completion to anticipate changes that may affect key projects.
In other words
AdditFurther Qualifications Preferred Qualifications
A Bachelor's degree in engineering, information technology, business, or a related field, AND 8+ years of experience in solution delivery, practice management, customer-facing consulting, or portfolio management
OR Master's Degree in Engineering, Information Technology, Business, or Related Field AND 6+ years' experience in Solution Delivery, Practice Management, Customer-Faced Consulting, or Portfolio Management
You must have equivalent experience.
Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues. Focuses on aligning consumption strategy with business outcomes and the leading definition of business outcomes for customers and partners beyond the current support contract owners.
Researches the business and IT objectives of the customer organization, develops a shared plan to support outcomes that are specific to the customer and common to the industry through partnerships with other account team leaders. Support programs, success engagements, and other projects identify and anticipate new customer needs and outcomes. Keeps the customer up-to-date on technologies, enabling cloud adoption and integrating cloud solutions to manage or expand their cloud presence across all solution areas.
Planning for your accounts
Drives conversations with customers where the alignment between the customer's objectives and support contract is presented to set a long-term strategy for consumption that is aligned to the customer's priorities. Establishes a program, identifies executive sponsors, and prioritizes engagements to achieve strategic outcomes and drive customer satisfaction. Drives the case for change, in collaboration with other account team leaders, by challenging the customer. Describes the strategic business and technical need for change. Supports account planning and advocates for change internally to help customers adopt modern digital approaches.
Develops a portfolio of work (e.g., support programs, implementation projects, and success engagements) to meet customer priorities. Develops opportunities for support contract renewals, partners with sellers to upsell, and introduces Unified Support in alignment with local growth goals. Contributes to the efficiency targets of their portfolio by delivering contracts and customer value, leveraging managed intellectual property (MIP), and enhancing offerings in accordance with compliance policies.
Pursuit and Opportunity Management
Provides recommendations from customer insights to sellers in identifying and producing opportunities (e.g., add-ons, cloud consumption, renewals). Working with internal teams and sellers to identify growth opportunities through account planning and delivery execution. By communicating the value of customer support to internal audiences, actively seeks opportunities to develop the value of support and expand offerings. Through consumption planning, directly enables cloud consumption revenue.
Delivering and Consuming
Coordinates with customer organizations to identify opportunities, questions, and/or issues. Manages complex internal Microsoft technical/sales teams or partners (e.g., involving large numbers of teams, multiple technologies) using a breadth of technical knowledge to identify a broad range of internal teams and ensure progress across solution areas. Blocking customer success goals is identified and mitigated.
The leader is accountable for directing the delivery of the solution and securing the resources to meet the customer's needs. Ensures production level consumption through delivery orchestration for prominent, challenging, and/or complex customer organizations (e.g., global, high-revenue generation, complex transformation, strategic accounts) across the solutions and support lifecycle. Supports the resolution of critical escalated issues using Incident Managers and Support Teams. Shares updates with the customer and manages their expectations. Analyzes and leverages support-related feedback across a practice area and recommends solutions to drive continuous process improvement.
Technical Skilling
Engages in advisory and visionary roles based on intermediate technical expertiseConnects businesses with technology.. Bringing business and technology together. The technology, solutions, and services required for specific customer scenarios. Aids in forecasting resource needs and timing to remove obstacles. Leads program governance and execution oversight for a cloud workload or area by leveraging experience as a cloud practitioner across design, operations, and another cloud workload area. Ability to lead large-scale, multi-stage technology projects from conception to completion to anticipate changes that may affect key projects.
In other words
- Embrace our culture and valuesRequired/Minimum Qualifications
- Engineering, IT, business, or related field degree AND 4+ years' experience providing solutions, managing a practice, consulting to customers, or managing a portfolio
- AND 3+ years of knowledge and experience providing technical, management, or customer-facing consulting or portfolio management services
- OR equivalent experience.
AdditFurther Qualifications Preferred Qualifications
A Bachelor's degree in engineering, information technology, business, or a related field, AND 8+ years of experience in solution delivery, practice management, customer-facing consulting, or portfolio management
OR Master's Degree in Engineering, Information Technology, Business, or Related Field AND 6+ years' experience in Solution Delivery, Practice Management, Customer-Faced Consulting, or Portfolio Management
You must have equivalent experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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