| Company: | MASIMO |
|---|---|
| Job Role: | Technical Support Specialist |
| Experience: | (0 To 5 years): |
| Vacancy: | 10+ |
| Qualification: | Fresh graduate in Biomedical Engineering or related courses |
| Salary: | 75000SAR/Year |
| Location: | Singapore |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Masimo (NASDAQ: MASI) is a global medical technology company that develops and manufactures noninvasive patient monitoring devices, medical devices, and sensors. We estimate that Masimo SET® helps clinicians monitor more than 200 million patients in healthcare settings around the world1, and is the primary pulse oximetry technology at nine of the top ten hospitals in the 2019-2020 list. The News & World Report's Best Hospitals Honor Roll2.
Kiani founded Masimo in 1989 as a private "garage start-up" business because he believed that adaptive signal processing could solve the problems of low perfusion and motion which had long plagued in-vivo monitoring and specifically pulse oximetry, the measurement of arterial blood oxygen saturation. Masimo SET® Measure-through Motion* and Low PerfusionTM pulse oximetry showed the highest sensitivity and specificity when identifying desaturation events during conditions of motion and low perfusion in a study comparing three pulse oximetry technologies.
Kiani founded Masimo in 1989 as a private "garage start-up" business because he believed that adaptive signal processing could solve the problems of low perfusion and motion which had long plagued in-vivo monitoring and specifically pulse oximetry, the measurement of arterial blood oxygen saturation. Masimo SET® Measure-through Motion* and Low PerfusionTM pulse oximetry showed the highest sensitivity and specificity when identifying desaturation events during conditions of motion and low perfusion in a study comparing three pulse oximetry technologies.
Job Description:
The following are your responsibilities:
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- Receive and respond to phone calls and emails from end users
- Troubleshoot first level issues with customers
- Returns from the field that require service must be processed and replaced with either 1) defective parts or 2) a new device
- Handle warranty and non-warranty return requests. Enter customer service orders
- All field failures and customer complaints should be reported according to the Masimo Quality System
- Identify potential customer training issues and offer solutions
- Deliver Masimo parts to customers
- Work closely with all Masimo groups: Singapore Team, Irvine Tech Support, Engineering, Marketing, and Quality Assurance
- Keep a list of frequently asked questions
- Product enhancement ideas should be communicated to Engineering and Marketing
- Ensure that Customer/Technical Support processes and procedures are efficient and effective
- Maintain flexibility to allow for changes within broad policies and practices to complete established goals
- Follow up on product and training issues to ensure overall customer satisfaction
- Lift and/or carry tools/equipment up to 20 kilograms
- All other duties as assigned or required
- Graduates in Biomedical Engineering or related fields are welcome to apply
- Up to five years of related experience
- Understanding of basic engineering principles, troubleshooting, electronics, and design
- A knowledge of TCP/IP networking in a wireless environment is a plus.
- Microsoft Windows 7/10 Professional operating system knowledge
- A basic understanding of Linux programming would be a plus
- Capable of performing detailed work with high degree of accuracy due to strong 'hands-on' skills
- Self-starter, "hands-on" individual who enjoys a challenge and is dedicated to completing the job without much instruction or support
- Good analytical and problem-solving skills are required.
- Communicate technical ideas clearly to technical and non-technical staff
- Flexibility in reacting to new situations; adaptability to new environments
- Focus on results, a positive "can do" attitude, and a sense of urgency
- Multitasking skills that are effective
- On-site support requires local travel to hospitals. Maintaining customer perspective requires periodic customer visit.
- Travel internationally as and when necessary.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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