| Company: | Radiometer |
|---|---|
| Job Role: | Biomedical Service Engineer |
| Experience: | 3-5 years |
| Vacancy: | 10+ |
| Qualification: | Diploma, BE/BTech, Biomedical or relevant skills required |
| Salary: | ₹4,72,620/year |
| Location: | Kolkata, India |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
About the Company:
The market segments we serve, as well as our workforce and workplace, all have similarities and differences we cherish and appreciate. We bring unique perspectives to the table thanks to these diverse features, as our associates, customers, and shareholders do every day using Radiometer equipment. We specialize in blood gas analysis, transcutaneous monitoring, coagulation and infection testing, and immunoassay testing. Radiometer is a pioneer in blood gas testing, introducing the world's first commercially available gas analyzer in 1954. Founded in 1935 and headquartered in Copenhagen, Denmark, Radiometer provides fast, accurate diagnostics to support healthcare professionals in acute care settings. Danaher acquired the company in 2004 and continues to drive innovation in the Diagnostics industry by focusing on providing fast, easy, and reliable clinical diagnostics. The AQT device, a point-of-care device in ERs and intensive care units, enables patients to undergo critical cardiac tests closer to their bedsides.
Accountabilities
- Managing customer complaints in the region; evaluating and resolving customer problems in coordination with other stakeholders.
- Attending installation and breakdowns, preventative maintenance, and technical upgrades, as well as reviewing findings, in coordination with other stakeholders, to determine a solution to the customer's problem.
- By selling spare parts, service packs, and remote support products, we generate service revenue for our customers.
- Establishes and maintains relations with customers by providing them with regular service feedback.
- Organize training and support programs for the sales team and channel partners
- Keeps track of work schedules and procedures, and accelerates workflow.
- The company's top management is notified of common customer complaints and the situation is addressed in the future.
- User training and product demonstration
- Maintaining and servicing all equipment in the region
- Maintain proper documentation in CRM all the time to assure that repaired analyzers are operating in accordance with specifications.
- UP regional IBs should update their CRM monthly sample counters.
- An ability to take ownership and be enthusiastic about problems, as well as an excellent attitude towards clients.
- Obtain a quicker turn-around time.
- Assistance with application development.
- In emergency cases, field visits can be arranged on short notice.
- Claims management for warranty replacements for customers.
- Installer and customer logs need to be maintained.
- It is preferable to have a degree/diploma in biomedical engineering.
- The candidate should have 3-5 years of experience in medical devices or related fields
- A customer-oriented, result-oriented approach.
- Electrical and mechanical expertise that could influence the products to be purchased.
- Ability to analyze and solve problems well.
- Writing and verbal communication skills are essential to convey the message
- Customers and senior management should be informed of the problem and its solution.
- Microsoft Office skills are a plus. (Word,
- Excel, PowerPoint etc.)
- Radiometer protocols can be adapted to and worked within.
- There was a last-minute requirement for travel.
- I must have my own motorcycle or bike and a valid driver's license.
- Analytical Thinking
- Business Expertise
- Customer Focus
- Judgement & Decision making
- Negotiation Skills
- Relationship Building
- Teamwork
Location – within territory
Position is field based, requires travel in line with business needs, Become a member of Danaher's global organization, where by joining us, you will also be able to make a difference in the lives of our customers. Our associates are encouraged to try new things, be hard-working, and develop skills, all under the guidance of dedicated leaders and backed by the power of Danaher Business Systems. Our workforce, workplace, as well as the markets we serve, all have similarities and differences we appreciate and value. As a result of these diverse features, our associates, customers, and shareholders bring unique and different perspectives to the table
Join Our What'sApp Groups Click Here
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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