Genpact Recruitment | Freshers & Experience | Process Associate | Hyderabad | Any Graduation | Apply Now

Genpact Recruitment Details:

Job Position: Process Associate (Collections)

Experience: Freshers.

Qualification: Any Graduation.

Industry: BPO / Call Centre.

Job Location: Hyderabad - India.

Department: Customer Success, Service & Operations

About the Company:

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Process Associate, Collections

Responsibilities:

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement
• Maintain a deep understanding of client processes and policies

Minimum Qualifications:

• Graduate (in any stream)
• Excellent Communication Skills (verbal and written)

Preferred Qualifications:

• Good customer handling skills
• High Energy level
• Effective probing skills and analyzing / understanding skills
• You should be able to work on a flexible schedule (including weekend shifts)

How To Apply for Genpact Recruitment:

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

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How to Apply Click on the Below link, it will redirect you to source Page and apply there.

Apply Now Click Here

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