COGNIZANT Hiring Desktop Support Engineer in Singapore Salary S$ 12000/month Apply Online

Company:	COGNIZANT
Job Role:	Desktop Support Engineer.
Experience:	(4-5 years).
Vacancy:	15+
Qualification:	BE/B.Tech, ME/M.Tech, MCA.
Salary:	S$ 12000/month.
Location:	Singapore.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Job Responsibilities: 

• First and SPOC for all users to provide support for all desk side related incident/service request tickets. Desk side support includes key responsibilities as follows:
• Handling users IT related issues and act as level 2 support for SD
• Build and maintain laptops
• Build and maintain Thin Clients
• Maintain agreed inventory of deskside assets in CMDB
• Provide IT technical support to printer and VC issues and engage vendor if needed etc.
• Monitoring health of servers, systems, storage, backup, application, network, and IT Infrastructure
• Performing daily proactive health check of the infra and applications as documented by L2/L3 teams
• Service requests 
• Ensure service requests are directed and actioned by the appropriately skilled staff.
• Project participation. Active and strong participation across a number of different areas within the IT department and business areas
• Provide systems support for Desktop SOE encompassing a varied number of platforms and applications.

Job Requirements:

• Minimum 6 years of relevant working experience.
• Knowledge of basic outlook troubleshooting and Active directory issues.
• Knowledge of Service Now would be added advantage.
• Excellent Soft skill, Communications skills (Voice & Email) to handle global customers.
• Knowledge and understanding of Service Desk. 
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.
• Willing to work in 24x7 environment.
• Good Analytical, Interpersonal & Coordination skills are essential.
• Customer service orientation and ability to work in a team.
• Ability to perform in adverse situations
• L2 knowledge of AD and Exchange, Windows server administration
• Knowledge of Azure AD, MFA, Exchange online, O365, Citrix Cloud, MS Intune, MS Teams, One Drive for Business and SharePoint online
• Knowledge of VMware and VDIs (virtual environment)

Additional Information:

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 12 2023 

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