Company: | MINDTREE |
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Job Role: | ANLYT CROSS FUNC SERV. |
Experience: | (2-3 years). |
Vacancy: | 50+ |
Qualification: | BE/B.Tech. |
Salary: | ₹ 5.6 LPA. |
Location: | Bangalore - Karnataka - India. |
Join us on Telegram | Click Here |
Apply Mode: | (Online) |
Deadline: | Not Mentioned |
- Coordinate with delivery owners project managers and provide time bound and actionable MIS reports for daily weekly monthly and quarterly reviews (internal and external)
- Create easy to interpret dashboards for internal and external stakeholders
- Daily dashboard reporting of contracted SLAs and KPIs Design and develop efficient reports to measure performance of production associates through a STACK rank methodology Analysis of ageing tickets -
- Daily Automate reports and schedule them on a daily weekly monthly quarterly basis Understand ITSM tools to the likes of Service Now, Manage Engine, etc., and provide inputs on reporting enhancements
- Provide cost benefit analysis, optimized effort estimations and sizing for upcoming as well as existing engagements
- Excellent written and verbal communication skills with hands on experience in excel reporting at an EXPERT level Knowledge of ITIL methodologies & best practices and service desk operations will be an additional edge
- Excellent planning and coordination skills with a keen aptitude of stakeholder management
- Expertise in MS-EXCEL and MS-POWERPOINT.
- Good working knowledge in MS-WORD. Working knowledge of MS-VISIO and MS-PROJECT would be an additional edge
- Hands on experience of working on ITSM tools like # Manage Engine, Service Now, BMC Remedy, etc .
- Excellent presentation skills.
- Candidate must possess the quality of representing complex data sets into simplified and easy to understand dashboards Quick learner.
- Understand the nitty-gritties of a heterogeneous workplace with an eye and sensitivity for diversified culture
- Good interpersonal skills, time management and detail oriented Ability to identify process gaps and suggest improvements
- Experience Overall 2- 5 years of experience with.
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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