| Company: | PALL |
|---|---|
| Job Role: | Field Service Engineer. |
| Experience: | (1-2 years). |
| Vacancy: | 25+ |
| Qualification: | Bachelors Degree in Engineering or related skills. |
| Salary: | C$ 92,800/year. |
| Location: | Canada. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Position Summary
The Field Service Engineer will be a clear advocate for the customer and a steward for the company. This position will provide service and support of Pall’s existing customer base. The Engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are also responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
What you'll do
- Customer Satisfaction in all aspects of the job. Increased efficiency, decreased downtime, regular calibration and preventive maintenance
- Call Set-up and Closure – accurately add Service Calls into Pall’s Service Management System (SMS), schedule visits and close service. These actions drive efficient customer invoicing, relieve inventories of parts used and contribute to our objective of accurate reporting
- Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
- Ensure we exceed customer expectations, and close all outstanding issues – takes charge of issues and services as the primary customer contact for issue resolution. Understands customer perception and the associated business impacts
- Handling critical issues - ability to identify, own and track any issues with an account, according to call procedure, to reach resolution
- Excellent sales ability measured by the attainment of revenue goal by individual and their territory. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and supporting sales initiatives through lead generation
- Achieve annual revenue target with expected year-over-year growth targets set at beginning of each calendar year
- Completion of weekly scheduling reports and participation in all team calls
- Able to optimally price and position service offerings and agreements on both existing and new equipment, taking into account estimated costs to actively handle profit margin
- Sales Support: Value Selling - make valuable contributions to our service offerings. Responsible for running a customer account in its entirety, and when accessing an account, determine where we can add more value by offering other services (i.e. rental units, consumables, additional or new equipment leads, service on other instruments, etc.)
Who you are
- Bachelors (ideally in a Technical or Engineering field) or Military equivalent (E-6 or greater) or 3 + years of prior field service experience in related field
- Experience with Microsoft Office products
- Experience in one or more of the following: electrical, hydraulic, pneumatic, software, mechanical troubleshooting, theory and application
- Able to travel at least 50% - 80% of the time
Preferred Qualifications
- Commercial experience, including direct selling of products or services
- SAP experience
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How to Apply
Click on the Below link, it will redirect you to source Page and apply there.
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