EATON Hiring Service Engineer Job In India salary Upto Rs.8.4LPA Apply Online

Company:	EATON
Job Role:	Service Engineer
Experience:	(3-6years):
Vacancy:	5+
Qualification:	Diploma/BE/BTech(EEE/ECE/ Telecommunication
Salary:	Upto Rs.8.4LPA
Location:	New Delhi India
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Job Description:

• Overall responsibility for three phase for assigned territory
• Customer handling & customer satisfaction - explanation of root cause analysis, assurance to customers regarding products & services.
• Work with Project team to understand the Project Solution offered & take over the Customer support from the Project team,.
• Manage & Own the Customer breakdown calls, PM Call & Spares planning for the region
• Do the SAT- Site acceptance test as per agreed SOW.
• Manage the Vendor & internal team associated in Service operations
• Responsible for daily update on the Call management as per SLA for RT & TAT
• Maintain all records of the order- PO /invoice copy, Statutory documents required as per Customer , Handing over documents, training documents , PM & Breakdown records, RCA ‘s etc.
• Team Management & Team Development with Skill Matrix on all Products being handled
• Training of team members/Service Franchisee on the safety & technical aspects for the UPS services.
• Warranty/DOA/AMC management of the Systems
• Take care of hiring/mentoring /motivating of team members down the line (if any)
• Safety Tools & PPE adherences for all Field engineers managing the service.
• Maintain high customer satisfaction for the assigned project and customers in the region
• Extensive travel across the region assigned to keep the customer relationship.

Qualifications
Requirement:

• Diploma/Bachelor’s Degree in Electrical/Electronics & telecommunication is a must.
• Process oriented and customer focused individual with a drive to provide highest level of field service support to the team to improve sales and profitability.
• Requires knowledge for UPS as well as working knowledge of the electrical industry.
• Must have 3-6 yrs. of experience in handling Authorized Service Provider/Channel network-Installation, Break Down Maintenance, Preventive Maintenance , Crisis Management in case of accidents, Multi location projects management, AMC & Spares sales .
• Strong interpersonal skills.

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