MICROSOFT Hiring User Researcher in USA Salary $ 289,900/year Apply Online

Company:	MICROSOFT
Job Role:	User Researcher.
Experience:	(1-2 years).
Vacancy:	30+
Qualification:	BE/B.Tech, ME/MTech, MCA or related skills.
Salary:	$ 289,900/year.
Location:	Redmond - Washington - USA.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

Microsoft's mission is to empower every individual and every organization on the planet to succeed. We are committed to embracing a growth mindset, to inspiring excellence, and to encouraging teams and leaders to bring their best each day. In this way, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Microsoft Customer Experience and Success (CEnS) has over 15,000 employees worldwide, and is responsible for the strategy, design, and implementation of the company's end-to-end customer experience. This newly expanded organization reflects Microsoft's ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience. Microsoft has an incredible opportunity to exceed customer expectations and drive greater customer loyalty and trust, resulting in higher customer satisfaction, retention, and growth. Our organization is looking for individuals who are passionate about delivering customer success to help us create a future where customers come to us not only for industry-leading products and services, but also for a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.

Job Description:

Microsoft’s bold vision is to democratize machine learning (ML) technology and make it readily available to every engineer, developer, and data scientist on the planet. Azure Machine Learning is the flagship ML product at Microsoft. It is designed and built to support customers with differing ML backgrounds and objectives, working across many scenarios, all in one platform. In addition to powering the models behind Office and Bing, our products are used by large-scale enterprise customers including global airlines, healthcare companies, energy companies, national sports organizations, and more. The design and research teams are fundamental to customer success. Our work spans all experience areas of Azure Machine Learning platform and covers wide technical scope. We are looking for a researcher who is able to drive understanding of customers and their work, so that Azure will continue to be the best cloud platform for drawing insights from data and applying machine learning in effective and responsible ways. Creative impact at this scale is an enormous opportunity for the right candidate. Come join us!

Responsibilities:

As User Researcher for Machine Learning, you will collaborate with product owners and teams to plan, oversee, and deliver programs of research for products and services. By applying a combination of moderated and unmodulated research methodologies, you will draw and apply insights for continuous improvement, and trigger pivots in product direction when appropriate. Your cross-disciplinary research efforts will result in strong product outcomes and educate stakeholders from other disciplines on the value of multi-dimensional views on user experiences and measurement. The consumers of your insights will span engineering, design, marketing, and other stakeholders around the globe. Therefore, success in the role depends on synthesizing knowledge derived from different types of learning into insights that are coherent, credible, and easy to understand and apply. You will carry out new studies, identify insights from existing data and previous studies, activate derived insights at the right time with the right audience, drive processes to ensure stakeholders are making the right decisions about customers, and track the impact of your work. You will be part of a UX Research team where community of practice and learning from one another keeps everyone supported and working effectively.

During the first days on the job, you will get up to speed on the workflows and tools of ML professionals while learning about the knowledge and information gaps of our stakeholders. You will create a research plan to close these gaps so that our strategy has the right balance of customer, business, and user needs being addressed. As you execute on that plan, you will build relationships with your key stakeholders and partner closely with them in a focused area of priority. As planning and execution of the strategy take place, you will deliver knowledge about users that informs how we design, build, and measure solutions that are effective in making ML professionals better at their jobs.

You will use sense-making and analysis techniques to synthesize and distill data for a product line with a large set of features, sharing insights in ways that are easy to understand and can be acted upon in design and engineering processes. Your research will inform product strategy, identifying and clarifying who our customers are and the critical parts of their context, to reveal trends in industries or verticals that reduce uncertainty for feature initiatives in a product, product line, or service. Throughout your work, you will review and refine data collection instruments (e.g., surveys, interview scripts, usability tests, etc.), build tools and templates for capturing business assumptions and turning them into testable hypotheses, and contribute to the duration of a user experience research curriculum for professional development among product stakeholders.

Qualifications:

• Advanced degree in relevant field of study or comparable work experience in Computer Science, Human Factors, Industrial Engineering, Human-Computer Interaction, Behavioral or Social Sciences.
• 2+ years of experience conducting user research in the software industry.
• Experience collaborating with teams of non-researchers on user studies.
• Excellent verbal and written communication.
• Ability to work effectively across functions and with members of other teams.
• Strong understanding of and experience with software, development platforms, and methods of user research.
• Previous ownership of user research for a product line or service
• Working knowledge of and/or interest in Machine Learning and Artificial Intelligence applications

Behaviors:

• Intentionally inclusive of others.
• Passion for learning new technologies and understanding the needs of diverse users.
• Curious, data driven, and able to self-start in a dynamic, rapidly-evolving environment.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

EEO:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the  Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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