| Company: | Microsoft |
|---|---|
| Job Role: | Technical Support Engineer |
| Experience: | Freshers (0-2years): |
| Vacancy: | 10+ |
| Qualification: | BE/BTech, ME/MTech |
| Salary: | Upto Rs.6.5L/PA |
| Location: | Bengalore India |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
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Job Description:
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
- Language Qualification
- English Language : fluent in reading, writing and speaking.
- DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
- Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
- Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
- Developer Tools such as Visual Studio, Unity, Eclipse
- Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
- Deep understanding of application lifecycle and agile development principals including but not limited to:
- Boards – work items, backlogs, sprints and queries
- Repos – commits, pushes, pulls, and branches
- Pipelines – builds, releases and deployment groups
- Test – Unit and Load tests, parameters, configurations and runs
- Artifacts
- Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Apply Now Click Here
Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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