BECKMAN COULTER DIAGNOSTICS Hiring Customer Support Engineer in India Salary ₹ 3.5 LPA Apply Online

Company:	BECKMAN COULTER DIAGNOSTICS
Job Role:	Customer Support Engineer.
Experience:	(2-4 years).
Vacancy:	30+
Qualification:	BS Degree in Biomedical Engineering or related skills.
Salary:	₹ 3.5 LPA.
Location:	New Delhi - India.
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company: 

Advancing research and discovery is our foundation, built on an 80-year legacy of innovation. Beckman Coulter is committed to advancing and optimizing the laboratory. As a trusted partner for laboratory professionals, we have advanced scientific research and patient care for more than 80 years. With our focus on innovation, reliability, and efficiency, we have become the partner of choice for clinical, research, and industrial customers around the world. Researchers in the life sciences use Beckman Coulter's precision instruments to study complex biological problems, including disease causes and new treatments. For our laboratory customers, our team of experts dedicates the time and energy to understand the complexity of research in a wide variety of settings: universities, government, biotechnology and pharmaceutical companies, hospitals, and commercial laboratories. Developing the most reliable laboratory solutions available today is our mission; we challenge conventional wisdom in a bid to develop the best processes and technologies on the market. Globally, more than 275,000 Beckman Coulter systems are used in Diagnostics and Life Science laboratories.

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Territory Customer Support Engineer for Beckman Coulter Diagnostics is responsible for:

1. Installs and maintains instruments and systems in a laboratory environment.
2. Delivers basic operational training at installation.
3. Provide effective product and customer support.
4. Ensures Preventive Maintenance planning (PM) & Modification (MOD’s) planning are performed in timely manner.
5. Seeks timely support for difficult product issues avoiding unnecessary down time.
6. Performs timely reporting of his activities.
7. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
8. Adheres to field service policies procedures and standards.
9. Maintain recommended spare parts for his product range.
10. Ensures appropriate spare parts stock
11. Travelling within the territory. Available to travel in short notice.

This position is part of the Service Department located in Delhi and will Fully Remote. At Beckman Coulter Diagnostics our Vision is Advancing healthcare, scientific education and discovery, philanthropy, and associate engagement. You will be a part of the Service Team-North India and report to the Team Leader responsible for Managing service professional handling the area of Delhi , West U.P. and Uttarakhand . If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.

In this role, you will have the opportunity to:

• Grow along with a leading IVD segment organization
• Provide on site support for our instruments which will lead to advancing healthcare and patient supports
• Provide immediate support to achieve client delight
• Ability to interact with our team of service professionals and other cross function which are very critical for the role.
• The essential requirements of the job include: (NOTE for Hiring Manager: Please reference the 3-5-7 Model for Job Requirements found here) 

Education:

• Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)
• Experience along with Background and functional Knowledge
• Three-Eight years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues

Problem Solving Skills:

• Can logically resolve or troubleshoot in times of crisis and leverage expert help
• Computer Proficiency
• MS -office, Teams, Networking 
• Good written and verbal communication skills.

It would be a plus if you also possess previous experience in:

Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support. Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs. Anticipates needs, sells, and builds client relationships. Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives: ability to work in team environment. A proven ability to interface with diverse technical is essential requirements. Ability to coordinate and collaborate with other functions to achieve client delight.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible. When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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