| Company: | Wipro |
|---|---|
| Job Role: | System Engineer |
| Experience: | Freshers (0 years): |
| Vacancy: | 10+ |
| Qualification: | BE/BTech |
| Salary: | Upto 4.5L/PA |
| Location: | Noida India |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Job Description:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
- Good communication Skills and Verbal Skills
- Good teamwork
- Problem solving
- Initiative and enterprise
- Planning and organizing
- Self-management
- Quick learning Skills
- Good technology Subjects.
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview
- Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Join Our What'sApp Groups Click Here
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
Apply Now Click Here
Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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