| Company: | QATAR AIRWAYS |
|---|---|
| Job Role: | Customer Service Supervisor. |
| Experience: | (1-3 years). |
| Vacancy: | 30+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA or related field or skills. |
| Salary: | QAR 122,900/year. |
| Location: | Doha - Qatar. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Qatar Airways is Qatar's national airline. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern aircraft fleet averaging around 5 years of age. Qatar Airways serves more than 150 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. The airline flies to Australia, Asia, Europe, Middle East, Africa, North America, and South America. Qatar Airways is looking for the very best candidates to help support the Airline's incredible growth.
About the role:
As a Customer Service Supervisor - you will be responsible for helping us achieve this ambition through:
- Support Customer Service Senior Agents and other functions at Hamad International Airport.
- Achieving efficiency in the execution of duties, including but not limited to answering queries and giving directions, while conveying a positive image of the airport, in keeping with the seamless and convenient world-class experience we want to deliver to all of our customers.
- Maintain the efficient flow of customers through the Terminal according to the agreed standards and procedures.
- Supports stakeholders and business partners to ensure their business runs smoothly so that customers receive a comfortable experience.
- Identify and prioritize Terminal pressure points and direct resources accordingly.
- Communicates clearly and constantly with the Terminal Duty managers in case of any disruption or facility issue.
- To be able to handover and follow up on tasks, the shift report must be concise, clear, and factual.
Qualifications:
About you:
- The equivalent of a relevant tertiary or vocational qualification
- Experience related to the job of at least 4 years
- Ability to produce accurate work under light timescales.
- Ability to focus on customer service related subjects with attention to detail
- Combining good analytical skills with a solution-oriented approach
- Managerial skills – ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills.
- Ability to foster teamwork among team members.
- Fluent in English both verbal and written.
- Arabic speaker is an advantage
- Knowledgeable of computers
- Proven customer service skills
How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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