AMAZON Hiring HR Contact Center Associate Jobs in Hyderabad Salary upto 4.50L/Year Apply Online

Company:	AMAZON
Job Role:	HR Contact Center Associate
Experience:	Freshers (0-10 years):
Vacancy:	20+
Qualification:	Any Degree
Salary:	4.50 LPA
Location:	Hyderabad
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Apply Mode:	(Online)
Deadline:	Not Mentioned

About the Company:

At Amazon, our vision is to be Earth's most client driven organization; to assemble where individuals can come to find and find for all intents and purposes anything they need to purchase on the web. With Amazon.in, we try to fabricate that equivalent objective in India by giving clients a greater amount of what they need - immense determination, low costs, quick and solid conveyance, and a trusted and helpful internet shopping experience - and give dealers a-list web based business stage.

Job Description:

Join Amazon's Employee Resource Center (ERC) group and assist with significantly impacting all Amazonians. The ERC gives HR help to Amazon representatives, as precise, steady, and ideal reactions to requests from different contact channels - telephone, web case and visit. The ERC essentially exists to assist Amazon workers with tracking down replies to their inquiries and take care of their complicated HR issues. The ERC group is involved around 900 partners supporting Amazon representatives in 49 nations and 14 dialects. ERC partners are situated in nine areas worldwide.

We are as of now developing our group of Virtual HR Contact Center Associates that are devoted to adjusting the inability, leave, and convenience space. In this job, colleagues associate straightforwardly with Amazon representatives such that forms trust by giving precise data and settling issues. The virtual contact place partner should have the option to pose testing inquiries to completely comprehend the issue, follow business processes with high scrupulousness, utilize numerous assets successfully to track down the right data and impart really to the worker. A serious level of possession, solid relational abilities, and the capacity to deal with delicate circumstances with care are fundamental for this position.

This is an occasional situation with an expected task of 5-7 months, dependent upon business needs.

As a HR Contact Center Associate that upholds inability, leave, and convenience, your obligations will be:

• Fill in as the primary resource for leave, incapacity, and convenience related inquiries
• Take responsibility for contacts guaranteeing that each contact is acknowledged and settled with a serious level of client center
• Resolve inquiries by alluding to documentation like habitually posed inquiries and standard working systems and heighten when these can't be settled
• Fabricate client trust through sympathetic customized discussions
• Get questions by means of telephone and log contacts into the common help case the board framework
• Work intimately with accomplice groups to stay up with the latest on process changes, accomplice for speedy goal of cross-useful issues, and counsel to further develop processes
• Have the adaptability to work a variable shift between 5:00 PM IST-8:30 AM IST Sundays to Saturdays, dependent upon business needs.

Qualification Criteria :

• Four year college education
• Freshers are qualified
• 0 to 10 years of contact focus, client assistance, HR or identical experience.
• Demonstrated capacity utilizing Microsoft Office abilities and other PC or web based projects.
• Shown capability dealing with client contacts, questions and goals.
• Demonstrated capacity to oversee client contacts in a speedy climate.
• Demonstrated capacity to acclimate to continually evolving responsibilities.
• Demonstrated capacity to follow existing cycle with high scrupulousness.
• Capable in English, both verbal and composed.

Required Skills/ Qualification:

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