| Company: | NCR |
|---|---|
| Job Role: | Technical Support Engineer. |
| Experience: | Freshers (0-1 years). |
| Vacancy: | 40+ |
| Qualification: | Bachelor's Degree in Engineering. |
| Salary: | RM 88,999/year. |
| Location: | Kuala Lumpur - Malaysia. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With Indidible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of Omni channel experiences, and have fun doing it!
Job Responsibilities:
- We are responsible for providing services in a profitable environment that supports our values and the business in general
- Perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. The number and type of systems and customers supported depends on the candidate's technology, product, and project management skills.
- Create resolution plans and log problem resolutions; Maintain databases to track problem resolutions
- Work directly with customers and internal stakeholders to understand the problem and resolve complex issues using available tools, resources, and systems. Job Responsibilities
- It is our primary role to coordinate and provide services in a profitable environment that supports our values and the business as a whole
- Provides additional troubleshooting activities, escalates issues to the appropriate party(s), and assists in communicating the solution to the customer; Supports a variety of technologies, products, and clients; based on the candidate's technology, product, and project management skills.
- Create resolution plans and log problem resolutions; Maintain databases to track problem resolutions
- Using available systems, tools, and resources to solve the customer's problems, works directly with the customer and internal stakeholders to understand the problem and find complex known solutions
Qualifications & Requirements:
- Fresh graduates with a background in networking or engineering are welcome to apply
- An advantage would be experience with Software Engineers, Technical Support, or similar experience in the retail industry
- Knowledge of POS (Point of Sale) or SCO (Self Check-Out) systems would be helpful
- Communication skills, verbal and written; good listening skills; able to communicate with overseas customers
- Application and equipment knowledge of relevant software and computer applications
- Technical background
- Ability to solve problems analytically and creatively
- Expertise in MS Office and knowledge of Windows applications/tools
- Multilingual candidates are an advantage
- Ability to create and read batch scripting, read logs, database management would be an added advantage
- Ability to do SQL Queries and create scripts would be an added advantage
Desired Attributes:
- Engaging customers in a friendly and enthusiastic manner
- A good listener with skills in planning, coordinating, and resolving
- Capable of working day and night shifts. Adaptable to shift rotation.
- Work on weekends and public holidays
Offers of employment are conditional upon the passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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