| Company: | HSBC |
|---|---|
| Job Role: | Digital Product Design. |
| Experience: | Freshers (0-2 years). |
| Vacancy: | 40+ |
| Qualification: | BE/B.Tech, ME/M.Tech, MBA or related field. |
| Salary: | 11.5 LPA. |
| Location: | Pune - India. |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
Creating a world of opportunity for our customers, investors, ourselves, and the planet. We serve more than 40 million customers, ranging from individual investors and savers to some of the world's biggest companies and governments. In addition to our 64 countries and territories, we are here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC's stock is listed on the London, Hong Kong, New York, Paris, and Bermuda exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Job Description:
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- WPB's strategy aims to make HSBC a top quartile / top decile provider of digital services to its customers. Using this strategy, WPB will increase the number of digitally active customers by more than 500% over the next five years (from 15% to 70%).
- As part of HSBC's WPB Digital Strategy, markets are building their local digital teams and capabilities in order to build world-class digital products and features as well as ensure we maximize customer engagement through digital channels and employees.
- Assist the User Experience & Design team as well as wider Digital teams by creating clear, elegant English (possibly in other native languages as well), with suitable communication for international audiences from a wide variety of backgrounds, for all devices supported by the global operation.
Role Purpose:
Impact on the Business/Function
- Develop clear, elegant English (potentially in other native languages as well), with suitable communication for international audiences from a variety of backgrounds across all devices supported by the global operation.
- Produce high-quality and accurate copy across print, digital, and social channels.
- Support the creation of marketing- and service-related digital messaging while adhering to rigid guidelines and restrictions.
- Produce long- and short-form copy as needed
Requirements:
Principal responsibilities
- New services and propositions meet key KPIs for sales, servicing and satisfaction
- Deliveries within scope, budget, and timelines
- Scores for usability
- Speed to market and process optimization
- Communicate effectively, manage performance, develop plans, and reward and recognize employees.
- Develop an environment that supports diversity and reflects the HSBC brand.
- Establish well-defined recruitment plans, identifying key milestones and assigning responsibilities/resources as needed
- Communicate plans to key stakeholders
- Control & Effectiveness of Operations
- Open, consistent communication between members of Group Digital and other key contacts
- Having a shared plan and approach
Requirements:
- Having experience with customer focused organizations in disciplines such as digital, design, or product management, as well as leadership skills motivating and inspiring others to succeed
- Copywriting qualifications in English or equivalent
- Experience with User Centred Design and its practical application
- Expert in best practices for writing for the web
- Knowledge of user experience and web best practices
- Multichannel content creation experience (web, print, mobile, tablet)
- A working knowledge of prototyping tools, Photoshop basics, and word processing
- Channel expertise, including technical, commercial, market, and customer considerations
- Innovative - the ability to approach problems differently or do things differently to achieve goals
- To explain complex or technical issues, you need strong communication skills, both written and verbal
- Managing a wide range of internal and external customers with conflicting priorities requires good relationship management skills
- Good time management and prioritization of tasks and projects
- Experience working with agencies, especially for usability testing
- Self-motivation and high levels of resilience.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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