| Company: | Air Arabia-PJSC(G9) |
|---|---|
| Job Role: | Call Center Agent-Gocozmo |
| Experience: | Freshers (0-1years): |
| Vacancy: | 2+ |
| Qualification: | High school/Diploma |
| Salary: | Upto70000-EGP/PA |
| Location: | Cairo,Egypt |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Start Date: | 1-11-2021 |
- help the Contact Center area across the whole organization by taking care of clients' inbound calls and giving data on the different items and administrations; handling flight and occasions reservations, alterations and abrogations; advancing other ancillaries and administrations to augment deals and improve clients' experience guaranteeing usefulness is in accordance with set measures and friends' taken on arrangements and methodology.
- Handles clients' enquiries, solicitations and grievances in a positive compelling way while guaranteeing organization's marking and corporate picture are reflected in a positive way and according to endorsed quality principles.
- Reacts to clients' approaching calls relating to a wide range of enquiries, solicitations, and objections ideal and precisely to mirror a positive picture of the organization.
- Gives exact data about the organization's items and administrations; processes travel appointments, alterations and undoings on reservations.
- Handles clients' grumblings of various nature, distinguishes and focuses on issues as indicated by intricacy, and gives quick arrangements appropriately.
- On a case by case basis, raises grumblings to concerned gatherings in Contact Center or some other division and circles back to activity taken.
- Advances the organization's items and administrations through strategically pitching, for example, ancillaries, occasions bundles, devotion programs, and so on guaranteeing month to month targets are met hence expanding the income and deals.
- Converts lead calls to Contact Center deals specialists and field deals specialists depending on the situation and circles back to clients to guarantee enquiries been reacted to adequately.
- Exhibits exhaustive comprehension of the Contact center exercises and functionalities, upholds the group in everyday tasks guaranteeing most extreme efficiency, adaptability, and participation are accomplished.
- Guarantees all key presentation markers for consumer loyalty are accomplished, including concurred administration levels, quality guidelines and usefulness.
- Shows ability and participation in learning new drives and strategies that enhance the general exhibition.
- Plays out any extra liabilities as exhorted by the Line Manager/Supervisor.
- Secondary School/Diploma or same.
- Equipped for utilizing innovation frameworks and instruments like Microsoft Office.
- Great in English and Arabic Languages; (Non-Arabic speakers to be viewed as in light of Line Manager's endorsement as it were).
- No meeting or articulatory issues.
- No past experience is needed for this job; any experience would be treated as a benefit.
- Ability of understanding business sector drifts and diverting them prompting powerful client care arrangements
- Has powerful relational abilities that empower him/her use in building deals and promoting procedures.
- Fit for understanding clients' concerns and direct them in the right channel.
- Capacity to work for extended periods and under tension.
- Fit for recognizing issues and promptly responding to circumstances of various nature like irate clients, grievances and extraordinary solicitations.
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How to Apply Click on the Below link, it will redirect you to source Page and apply there.
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Note: If you are facing any issues while applying jobs, please let us know by commenting below. We will solve your issue as soon as possible, Advice not to share card details pay money to anyone, and be aware from those types of traps
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