| Company: | SIEMENS HEALTHINEERS |
|---|---|
| Job Role: | Customer Service Engineer II |
| Experience: | (0 To 5 years): |
| Vacancy: | 12+ |
| Qualification: | Minimum high school diploma; technical Associates Degree or equivalent preferred. |
| Salary: | 90000$/Year |
| Location: | USA |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Deadline: | Not Mentioned |
- Siemens Healthineers is a global medical technology leader with over 170 years of experience and 18,000 patents. In over 70 countries, we have more than 48,000 colleagues working to shape the future of healthcare. Our goal is to help our customers around the world deliver high quality care to their patients. Our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics, molecular medicine, digital health, and enterprise services benefit an estimated 5 million patients worldwide every day. For us, this is what matters most.\
- Customer Service Engineer II specializing in servicing Diagnostic Chemistry equipment in the New York City, NY area.
- Our Field Service Technicians install, service, maintain, and modify Siemens in-vitro diagnostic equipment at our customer sites, primarily in clinical laboratories. Our approach to solving our customers' toughest problems is holistic. Siemens' FSTs are the "Face of Siemens" to our customers.
- Siemens Healthcare Diagnostics' Field Service Technician reports to the Regional Service Manager.
Field Service Technicians install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products) at customer sites with minimal supervision. Ensures efficient and effective repairs as well as proper training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Meet or exceed budget for revenue generation, expense control, and inventory management within their territory. Maintain company assets such as a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as fulfilling administration duties accurately.
Knowledge/skills, education, and experience required:
A high school diploma is required; an Associates Degree or equivalent is preferred. Ability to use tools and service test equipment, as well as both individually and in an A team setting has been esExperience as a medical technician or field service engineer (biomedical engineer) servicing diagnostic instruments is required.nts needeSelf-starter with excellent customer service skills and excellent communication skills required.eded. Need to have the abilibe able to operate remotely from the main office with minimalMust demonstrate excellenExhibit excellent judgment in customer relations and in managing company resources; expertise in instrument systems technology, including mechanics, electrical, chemistry, and software; experience with electronics, hydraulics and pneumatics.terface with customers in a positiveAbility to interact with customers in a professional manner as well as think and act logically and methodically. PowerPoint and be able to utilize computer-You should be computer literate in Microsoft Word, Excel, and PowerPoint, as well as be able to use computer-based tools for reports, e-mail and is required. The driver must have a valid driver's license and a good driving record over the past Work a variety of shifts as business needs dictate, and be able to travel and provide service in assigned geographic areas.training and certiA willingness to participate in an on-call rotation after training and certification is required.A background or coursework in chemistry, biology, or the
Siemens Healthineers has recently announced the next steps in its commitment to prioritise colleague health, comply with customer and business partner requirements, and preserve business continuity. Going forward,In the future, Siemens Healthineers will require full vaccination for COVID-19 for itses, contractors, and business partners, where local conditions allow, who:
2) Are customer-facing (e.g., those required to visit customer/business partner sites or interact in-person with customers at conferences or meetings)
2) Visit Siemens Healthineers on-site regularly or occasionally.
(Note: Accommodations may be requested for medical or religious reasons.)
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